Onsite Technician

We are looking for an Onsite Support Technician to work in a dynamic environment providing direct support to our clients. You’ll have the opportunity to utilize your technical skills and continue to learn new ones as a member of our team.

What does the position entail?

· Providing white glove support through the entire support lifecycle: deeply understanding the customer's issue; determining the cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction or adjustment to resolve the issue; following up with the customer to ensure customer satisfaction

· Keeping records of customer interactions, processes, and necessary documents

· Providing support both in person and remote via email, phone, and video conferencing

· Building sustainable relationships of trust through open and interactive communication

· Be a liaison between the customer and the company: passing along customer needs, wants, and feedback

Responsibilities Include:

· Provide in-person and remote IT support Monday – Friday from 9AM to 6PM with an hour lunch

· Troubleshoot and resolve issues for Windows, Mac, iOS, and Android users

· Provide support for desktops, laptops, printers, peripherals, telephone systems, and cellular devices

· Document support requests in a ticket system

· Assist with setup and maintenance of A/V equipment, including, but not limited to, microphones, speakers, and projectors

· Respond effectively to customer requests or complaints within a timely fashion

· Setting up accounts and computers for new users

· Assist with equipment orders and manage deployment of new equipment

· Facilitating repairs and replacing equipment as necessary

· Escalate tickets to higher level technicians as required

· Manage equipment inventory and lifecycle

· Create and maintain process documentation

· Other duties as assigned

The Right Candidate Will Have:

· Strong experience with administrating and supporting Windows 10 and 11, Android, and iOS Devices

· Strong experience supporting Microsoft Word, Excel, PowerPoint, and Outlook

· Familiarity with Powershell and Batch scripting

· Familiarity with MacOS support

· Fluency in written and oral English

· Attention to detail

· Superior listening, verbal, and written communication skills

· Passion to communicate with our users as if you were on the other end of the screen

· Ability to work productively with little supervision

· Ability to multitask, prioritize and manage time effectively

· Ability to handle stressful or tense situations with efficiency and professionalism

This Job Is Ideal for Someone Who Is:

· Dependable -- more reliable than spontaneous

· People-oriented -- enjoys interacting with people and working on group projects

· Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

· Detail-oriented -- would rather focus on the details of work than the bigger picture

Physical Demands

· While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel.

· Moderate to heavy lifting is required.

· Occasional ladder use may be required

· Ability to sit at a computer terminal for extended periods of time.

· Travel between client sites is required, including client sites in Dayton and Columbus.

Required Experience:

• 2 years relevant work experience providing technical support in a professional environment (Required)
• Deskside support: 2 years (Preferred)
• Business-to-Business Technical Support: 2 years (Preferred)

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Experience:

• Technical support: 2 years (Required)

Ability to Commute:

• Dayton, OH (Required)

Ability to Relocate:

• Dayton, OH: Relocate before starting work (Required)

Work Location: Multiple locations