Senior Case Manager

About Incipio Law

We're a tech-centric personal injury firm built for the next generation of legal services. We sign clients across the country and run a modern intake and pre-litigation operation focused on getting clients the outcomes they deserve. We're multi-state and growing fast. Illinois is one of our highest-priority expansion markets.

This isn't a legacy firm. No paper files, no faxed records, no 1990s workflows. We're building the firm we'd want to be a client of: fast, transparent, and ruthlessly focused on outcomes.

The Role

We're hiring a Senior Case Manager to own pre-litigation for our Illinois caseload, from the moment a client signs through demand and resolution of the pre-lit phase. You are the operational owner of Incipio's Illinois pre-lit surface area. You make sure every signed client is treated with care, their case is properly built from day one, and every file moves through pre-lit with the speed and quality our clients deserve.

This is a senior role with real ownership. You're the person we trust to scale Illinois without breaking quality.

What You'll Do

• Own pre-litigation case management for all Illinois clients from sign-up through demand and resolution
• Serve as the primary client contact throughout pre-lit: updates, documentation requests, expectation-setting, trust-building
• Open claims with carriers, secure police reports, and lead medical records collection
• Coordinate clients' medical care and track treatment progression
• Identify and proactively resolve lien and subrogation issues
• Build complete, well-organized case files and prepare demand packages with medical summaries, billing summaries, liability documentation, and supporting evidence
• Communicate with insurance carriers throughout pre-lit and support settlement negotiations
• Track intake-to-resolution conversion, identify drop-off points, and partner with intake and ops to close them
• Help build the Illinois playbook (workflows, SOPs, QA standards) as we scale

What Success Looks Like

• Illinois clients have a great experience from intake through resolution
• Cases move efficiently through each stage of pre-lit with minimal stagnation
• Demand packages are thorough, well-organized, and maximize case value
• Settlements meet expected value targets relative to policy limits
• Intake-to-resolution conversion improves quarter over quarter
• You catch problems early (in client treatment, in claims handling, in our own workflows) and fix them before they cost cases

Qualifications

Required

• 4 years of personal injury pre-litigation experience, with Illinois exposure strongly preferred
• Deep familiarity with the full pre-lit case lifecycle: claims initiation, records, treatment coordination, demand prep, settlement negotiation
• Comfortable as the primary client-facing contact in a high-volume environment
• Strong written and verbal communication
• Highly organized, detail-oriented, self-directed
• Modern case management software experience (Filevine, Litify, SmartAdvocate, or similar)

Nice to Have

• Paralegal certificate
• Experience at a fast-growing firm
• Comfort operating with founders in undefined territory

Who Thrives Here

• You like environments where the playbook is still being written, and you get to write it
• You take ownership without being asked
• You care about doing things well, not just doing things
• You want to build, not maintain

Compensation

$80,000 to $120,000 base, plus performance bonus. Competitive base plus performance bonus tied to Illinois outcomes. Health, dental, vision, 401(k). Fully remote (within US).