IT Business Analyst - Salesforce

Compensation: $120,000-$150,000

Location: Charlotte, NC

Position: IT Business Analyst - Salesforce

Inceed has partnered with a great company to help find a skilled IT Business Analyst!

You’ll serve as the primary Salesforce administrator and a business process expert, collaborating closely with leadership, and cross-functional teams to streamline workflows, solve business pain points, and drive efficiency. This is a chance to make an immediate impact while working in a dynamic, innovative environment.

Responsibilities:

• Serve as main Salesforce administrator: maintain, update, optimize, build dashboards, support users, and ensure best practices.

• Collaborate with Sales, Marketing, Manufacturing, Finance, HR, and Supply Chain teams to understand processes, gather requirements, and translate business needs into actionable solutions.

• Lead process improvement initiatives and technology projects: automate workflows, simplify processes, coordinate testing, and ensure projects are delivered on time and within budget.

• Provide troubleshooting, training, and support for Salesforce users to ensure system reliability and adoption.

• Build strong relationships across teams and external vendors to foster collaboration and alignment.

Required Qualifications & Experience:

• 5 years of Salesforce.com experience, including administration and business process optimization.

• Bachelor’s degree in Information Services, Business, or related field (or equivalent experience).

• Experience developing, implementing, and supporting sales and marketing business processes and systems.

• Strong project management skills; PMI or Six Sigma certification a plus.

• Excellent analytical, troubleshooting, and customer service skills.

Nice to Have Skills & Experience:

• Experience with Microsoft Power BI for reporting and analytics.

• Prior experience with Oracle EBS or SAP ERP implementation/support.

• Technical background in IT systems, AI tools, or process automation.

• Familiarity with multi-site manufacturing or cross-functional collaboration.

Perks & Benefits:

• Comprehensive health, financial, and wellness benefits, including medical, dental, vision, life and disability insurance, 401(k) with company contribution, tuition reimbursement, and support for mental health and caregiving.

• Comprehensive support for employees and families, including tuition reimbursement, 529 college savings with company match, fertility and family-building assistance, mental health resources, and backup care.

If you are interested in learning more about the IT Business Analyst - Salesforce opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.