What are the responsibilities and job description for the Desktop Support Lead position at Inceed?
Position: Desktop Support Lead
Compensation: $ 30 - 34 /hour, depending on experience
Location: Oklahoma City, Oklahoma
Inceed has partnered with a great company to help find a skilled Desktop Support Lead to join their team!
Join a dynamic organization with a stable pipeline of projects and a commitment to innovative technology. As a Desktop Support Lead, you'll oversee daily operations, mentor a team, and provide advanced technical support. This long-term contract offers room for growth and the chance to work in a fast-paced environment.
Key Responsibilities & Duties:
- Supervise and mentor Desktop Support Technicians
- Monitor and prioritize support tickets
- Serve as primary escalation point for technical issues
- Ensure compliance with SLAs and SOPs
- Evaluate team productivity and performance
- Coordinate system upgrades and patches
- Facilitate regular team meetings
- Maintain and enhance service desk knowledge base
Required Qualifications & Experience:
- Proven leadership in desktop support or service desk
- Strong communication skills, verbal and written
- Advanced technical problem-solving skills
- Proficiency with Microsoft Office
- Knowledge of desktop hardware and troubleshooting
- Experience with Jira/Confluence or similar platforms
- Minimum 5 years of Desktop Support experience
- U.S. citizenship required
Nice to Have Skills & Experience:
- Experience creating workflows and Visio diagrams
- Ability to maintain cross-department relationships
Perks & Benefits:
- 3 different medical health insurance plans, dental, and vision insurance
- Voluntary and Long-term disability insurance
- Paid time off, 401k, and holiday pay
- Weekly direct deposit or pay card deposit
If you are interested in learning more about the Desktop Support Lead opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Salary : $30 - $34
