Project Manager

Job Title: Technical Project Manager / Business Analyst - Life Sciences (Patient Engagement Focus)

Location: Morrisville, NC

About Incedo

Incedo is a digital transformation firm specializing in unlocking the potential of technology to drive client growth. We are seeking an experienced and dynamic Technical Program Manager/Business Analyst with deep domain expertise in Life Sciences, specifically within Patient Support and Patient Connection/Engagement programs, to lead mission-critical digital initiatives.

Role Summary

The Technical Project Manager/Business Analyst will act as the crucial link between business stakeholders and technical delivery teams. This role requires defining, prioritizing, and managing requirements for digital platforms focused on enhancing patient support, adherence, and communication programs (often referred to as 'Patient Connect' or 'Patient Services'). The successful candidate will drive technical delivery, manage program timelines, and ensure solutions meet strict regulatory standards.

Key Responsibilities

Business Analysis & Requirements Management

• Lead discovery sessions with pharmaceutical and medical device clients to elicit, document, and prioritize functional and non-functional requirements for patient support/adherence programs.
• Develop detailed Business Requirements Documents (BRDs), functional specifications, use cases, user stories, and acceptance criteria (Gherkin format, where applicable) for digital patient solutions.
• Define the product backlog and roadmap for patient-facing applications (web, mobile) and underlying data/integration platforms, ensuring alignment with commercial and clinical objectives.

Technical Project Management & Delivery

• Manage the full project lifecycle (initiation, planning, execution, monitoring, and closing) for technical projects involving Patient Relationship Management (PRM), patient portals, EMR/EHR integration, and consent management systems.
• Lead cross-functional technical teams (Development, QA, DevOps) using Agile/Scrum methodologies, facilitating ceremonies, and removing roadblocks to maintain velocity.
• Oversee technical solution design to ensure systems are scalable, secure, and compliant, particularly concerning data flow between patient enrollment, case management, and financial assistance programs.

Life Sciences Domain & Compliance

• Act as the Subject Matter Expert (SME) in the Life Sciences domain, focusing on patient support services, including adherence, copay, reimbursement, and nursing support.
• Ensure all requirements and implemented solutions adhere to stringent regulatory guidelines, including HIPAA, GDPR, FDA GxP standards, and 21 CFR Part 11.
• Conduct risk analysis related to patient data privacy, security, and system validation requirements.

Required Skills & Qualifications

• [8 ] years of experience performing Business Analysis or Program Management in the Life Sciences, Pharmaceutical, or Healthcare domain.
• Mandatory expertise in Patient Support, Patient Connect, or Patient Engagement programs, including understanding enrollment, benefit verification, adherence, and nurse support services workflows.
• Proven ability to define requirements for CRM/PRM platforms (e.g., Salesforce Health Cloud, Veeva), patient portals, or digital health applications.
• Strong technical background with experience managing projects involving API integration, cloud architecture (AWS/Azure), and data warehousing principles.
• Expert proficiency in Agile methodologies (Scrum/Kanban) and using tools like Jira, Confluence, or Azure DevOps.
• Exceptional communication, negotiation, and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

Preferred Qualifications

• Certification in Business Analysis (CBAP) or Project Management (PMP, CSM).
• Experience with data privacy frameworks beyond HIPAA (e.g., CCPA, GDPR).
• Familiarity with clinical trial management systems (CTMS) or regulatory affairs platforms.