What are the responsibilities and job description for the Lab & Field Hardware Technician position at Incedo Inc.?
Incedo is a global AI and data transformation specialist empowering companies to realize sustainable business impact from their digital investments by delivering ROI from AI@Scale. As a long-term partner for strategy to execution, we operate at the intersection of business and technology.
Our integrated services and platforms are built on the foundation of AI & Data, digital engineering, and operations transformation, bringing deep domain expertise and full stack capabilities together. With over 4,000 people in the US, Canada, Latin America and India and a large, diverse portfolio of Fortune 500 enterprises and fastgrowing clients worldwide, we work across banking & payments, wealth management, telecom, hi-tech and life sciences.
Please visit the linke to know about Incedo: https://www.incedoinc.com/
Title: Lab & Field Hardware Technician
Location: Oakland, CA- Onsite
Summary
Performs hands-on network and storage hardware work, basic lab host support, and shipping/inventory tasks. Follows runbooks and asks for help on complex or one-off issues. Does not own architecture or tool design.
Level: Mid–junior (3–5 years relevant experience, or strong hands-on background with close supervision on unusual work)
Responsibilities
- Network / appliances: NIC moves, swaps, bypasses, and chassis relocations; Tetra/specialty NIC installs; switch wiring; in-path and WAN–LAN connectivity fixes.
- Storage: Disk and storage-unit replacements; drive swaps and field replacements (non-RAID flows as directed); spare parts.
- Logistics: Shipping, RMAs, peripherals; moving gear; PO/shipment tracking and inbound logistics.
- Lab: Cabling, patching, power-on, wake/sleep; facility/lab access coordination.
- Lab IT: ESX, Hyper-V / Windows Server hosts and LAN/WAN pairs (operate and troubleshoot with guidance).
- Other: General troubleshooting; remote syslog/logging server replacement as runbooked; hardware inventory and retired-gear tracing; use of internal analytics/DB/service endpoints and credentials per process; password sync and locked lab accounts for non-LDAP flows as trained.
Qualifications
- 1–3 years (or equivalent) with server/appliance hardware, cabling, and safe rack/transport work.
- Basic hardware and network troubleshooting skills
- Able to follow written steps, label work, and record serials/asset data.
- Reliable for local transport when needed; clear written handoffs for shipments and RMAs.
- Nice to have: exposure to containers, CI/CD and storage networks.