Care Coordinator

InBloom Autism Services has created an inviting and engaging, play-based environment for children with Autism Spectrum Disorder (ASD) to develop their skills as well as a supportive, value-driven organization for our team members to do what they do best. We offer an extensive support model for the purpose of continuing the growth and development of our teams. We never stop learning.

We are looking for an experienced Care Coordinator for our Clinical Support Center in Ft. Lauderdale who likes the challenge of a fast-paced environment. Ideally, the candidate must possess a willingness and ability to learn quickly and be a motivated and detail-oriented team player. It is important to be polished in appearance and possess great communication skills, professionalism and always with a positive attitude.

The Care Coordinator at InBloom Autism Services is someone who takes pride in being organized, paying attention to details, and helping others succeed. In the spirit of InBloom’s core value to “always do the right thing” the Care Coordinator works diligently with the rest of the Care Team to make sure the individuals who receive care from InBloom Autism Services can do so without having to worry about the logistics of verifying coverage and maintaining authorizations with their healthcare coverage provider. The Care Coordinator does their part so caregivers can focus on the most important thing: progress for their child. The Care Coordinator is a team-player, an effective communicator, and a positive influence to the rest of the Care Team each and every day.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for pre-certification/authorization and insurance verification for all patients, in coordination with the rest of the Care Coordination team.
• Research, follow-up, and resolve open & pending authorizations in a timely manner
• Calculate cash estimates for patients on upcoming visits/ procedures.
• Document activity in the patient accounts.
• Accurately enter insurance information into computer system.
• Concisely, precisely and accurately document all information.
• Help the Care Team maintain clear communication with patients as well as insurance companies.
• Work closely with other departments to communicate authorization approvals and denials, patient benefit changes, and other information
• Maintain strict confidentiality of patient and center related business.
• Obtain prior authorization for medical services.
• Scanning medical documents into patient accounts.
• Performs other related duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others.
• Displays the ability to communicate with others effectively, listen closely and convey points clearly.
• Shows proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, Outlook and others.
• Demonstrates excellent customer service skills and the ability to calm patients or clients who may be distraught.
• Shows the ability to calm frustrated clients quickly and make decisions based upon anticipated outcomes.
• Possesses the ability to adjust to constantly changing workloads.
• Strong Written and Communication skills
• Ability to multitask and has exceptional organizational skills
• Ability to communicate and coordinate between departments.

Work environment

• Noise Level is moderate to loud

Physical demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Travel required

• None.

Affirmative Action/EEO statement

InBloom Autism Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.