What are the responsibilities and job description for the Senior Project Manager – ITSM / ServiceNow position at Inabia Software & Consulting Inc.?
Senior Project Manager – ITSM / ServiceNow
Location: Hybrid – New York City, NY (Wednesday/Thursday onsite)
Travel: Bi-weekly travel acceptable for non-local candidates
Experience Required: 14–20 years
Compensation: Target Base: $145,000–$165,000 bonuses
Company Overview
At Inabia Solutions & Consulting Inc., we partner with organizations to deliver enterprise technology transformation initiatives that improve operational efficiency, service delivery, and business performance. Our teams specialize in consulting-led delivery models, enterprise modernization, cloud transformation, and digital engineering solutions for complex business environments.
Role Overview
We are seeking a highly experienced Senior Project Manager – ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope, budget, timelines, and stakeholder expectations in complex enterprise environments.
The ideal candidate will bring strong vendor-side consulting experience, exceptional client communication skills, and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules.
Key Responsibilities
Program Delivery & Governance
Location: Hybrid – New York City, NY (Wednesday/Thursday onsite)
Travel: Bi-weekly travel acceptable for non-local candidates
Experience Required: 14–20 years
Compensation: Target Base: $145,000–$165,000 bonuses
Company Overview
At Inabia Solutions & Consulting Inc., we partner with organizations to deliver enterprise technology transformation initiatives that improve operational efficiency, service delivery, and business performance. Our teams specialize in consulting-led delivery models, enterprise modernization, cloud transformation, and digital engineering solutions for complex business environments.
Role Overview
We are seeking a highly experienced Senior Project Manager – ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope, budget, timelines, and stakeholder expectations in complex enterprise environments.
The ideal candidate will bring strong vendor-side consulting experience, exceptional client communication skills, and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules.
Key Responsibilities
Program Delivery & Governance
- Lead end-to-end ServiceNow implementations in fixed-price delivery models.
- Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules.
- Own project planning, execution, governance, budgeting, risk management, and client communications.
- Ensure adherence to project milestones, financial controls, and contractual obligations.
- Maintain strict control over project scope, deliverables, and acceptance criteria.
- Manage change requests, financial forecasting, burn rates, and project profitability.
- Identify and mitigate delivery risks, escalations, and resource constraints proactively.
- Serve as the primary client-facing delivery lead throughout the project lifecycle.
- Facilitate executive steering committee meetings, status reporting, and stakeholder communications.
- Lead requirement workshops and align business objectives with technical delivery.
- Manage large, cross-functional delivery teams across business, technical, QA, and operations functions.
- Coordinate offshore/onshore delivery models and vendor collaboration.
- Mentor project teams while driving accountability and delivery excellence.
- 14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
- Proven experience managing fixed-price projects from the vendor/consulting side.
- Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations.
- Experience leading implementations involving:
- ITSM
- CMDB
- ITAM
- ITOM
- Custom ServiceNow workflows
- Strong IT Services & Consulting background.
- Deep understanding of Waterfall and Hybrid delivery methodologies.
- Strong stakeholder management, communication, and governance experience.
- PMP, ITIL, or ServiceNow certifications preferred.
- Bachelor’s degree required.
- Public sector or government project experience
- Experience managing geographically distributed teams
- Strong change management and organizational transformation experience
- Virtual interview with Lead PM
- Virtual or onsite interview with Delivery Manager
- Final onsite interview with Hiring Manager
- Strong executive communication and stakeholder management skills
- High accountability and ownership mindset
- Ability to thrive in complex fixed-price delivery environments
- Strong operational discipline and financial management capability
- Confident leadership style aligned with consulting delivery excellence
Salary : $145,000 - $165,000