Program Manager – Order to Cash (O2C) | QA

Overview

We are seeking a Principal Program Manager with deep expertise in Order-to-Cash (O2C)
and a strong foundation in QA Test Engineering to lead global, enterprise-scale programs
supporting a subscription-based connectivity platform.
This role owns the end-to-end customer and revenue lifecycle, including service activation,
billing, invoicing, payments, and subscription management, while ensuring high-quality
delivery through rigorous QA practices.
You will lead a portfolio of complex, multi-region programs, building capabilities from 0 → 1,
and establishing scalable systems, processes, and quality engineering frameworks that
ensure accuracy, reliability, and performance at scale


Required Skills & Experience

• 10 years of Program, Product, or Engineering Management experience in enterprise
environments

• Strong background in QA Test Engineering, including:
o Test strategy, test planning, and execution
o UAT leadership and validation frameworks
o Defect management and release quality governance

• Deep expertise in Order-to-Cash (O2C), including:
o Subscription billing & invoicing
o Payments and revenue lifecycle
o Customer onboarding and service provisioning

• Proven experience building and scaling programs from 0 → 1
• Experience owning multi-program portfolios with complex dependencies
• Experience delivering global / multi-region programs

• Strong understanding of:
o High-volume transactional systems
o Usage-based or subscription billing models
o Taxation (sales tax, VAT, GST) and compliance requirements
• Experience with test automation frameworks and QA tools
• Proficiency with Jira, Agile methodologies, and backlog management
• Strong stakeholder management across executive, business, and technical teams
• Proven ability to drive accountability, ownership, and measurable outcomes


Preferred Qualifications
• Experience with:
o Subscription billing platforms (Zuora, Chargebee, Recurly)
o Payment systems (Stripe, Adyen, Braintree)
o ERP systems (Oracle, SAP)

• Experience in connectivity, telecom, or infrastructure-based service environments

• Exposure to:
o Service provisioning and activation systems
o Usage-based billing and metering platforms
• Background in building or scaling QA automation frameworks (Selenium, Cypress,
API testing tools, etc.)