What are the responsibilities and job description for the IT Support Analyst position at INA Solution Inc?
Job Title: IT Support Analyst II
Location: Phoenix, Arizona (Onsite)
Required Qualifications:
2–4 years of IT support, desktop support, or helpdesk experience.
Hands-on experience with Windows 10/11, macOS, Active Directory, Azure AD, and Microsoft 365.
Experience with ServiceNow, ITIL-based incident management, and tools such as SCCM or Intune.
Ability to work onsite and lift equipment weighing up to 50 lbs.