What are the responsibilities and job description for the Field Voice Technician position at In-Telecom?
About In-Telecom
In-Telecom is a growing company with a great team that provides exceptional service who is looking for eager professionals to join the team.
In-Telecom is a Louisiana-based company, founded in 2009 as a consulting and business telephone system solution provider. Since then, we have evolved into a full-service technology company providing customized solutions for cloud telephone, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and more. We attribute much of our success to the ability to provide the best customer experience and technical expertise, thus becoming the singular solution provider for our customers.
Job Description
We are seeking an IT Support Technician in the Dallas, TX area for a hybrid role that combines field service with help desk support. This position will dispatch for IP Office and ITC Cloud phone system tickets across DFW and East Texas while providing tier 1–2 help desk support when not onsite. The technician will also assist the project department with field requests as needed.
This role is ideal for someone who enjoys variety, can work independently in the field, and provides dependable client-facing and remote support
Key Responsibilities
- Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints across DFW and East Texas
- Perform site visits for installs, cutovers, troubleshooting, and service requests
- Work remote help desk tickets, including: Voice tickets (IP Office, ITC Cloud, hosted platforms), Tier 1–2 desktop support (Windows, O365, applications, printers, etc.), General client issues as assigned
- Assist the project department with field requests as needed
- Document all work and resolve issues efficiently in ConnectWise Manage
- Communicate effectively with clients and deliver professional support experiences
- Ensure accurate time entry, ticket notes, and follow-up action
Qualifications:
- 2 years of IT or telecom support experience (MSP/VoIP background preferred)
- Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)
- Basic troubleshooting skills across Windows OS, Office 365, networking, and endpoints
- Strong client service and communication skills
- Ability to travel throughout DFW and East Texas (company vehicle provided)
- Valid driver's license and clean driving record
Preferred Certifications (nice to have):
- CompTIA A , Network
- Microsoft 365 Fundamentals (MS-900) or MD-102/MS-102
- Avaya IP Office ACIS/ACSS
- SIP/VoIP certifications (e.g., SIP School SSCA)
- NetSapiens or 8x8 platform training
Benefits:
- Medical
- Dental
- Vision
- Life Insurance
- Supplemental Life
- Short Term Disability
- Long Term Disability
- HRA
- 401(k) with Company Match
- Gym Membership Reimbursement
- PTO
- Company Vehicle for field dispatches
In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary : $60,000 - $90,000
