What are the responsibilities and job description for the Administrative Assistant IV - Chief of Staff, In-N-Out Burger position at In-N-Out?
Come join our family at In-N-Out Burger!
We have an excellent opportunity for a full-time Administrative Assistant IV in the Franklin, TN office. The Administrative Assistant will provide high level support to the Executive that serves as theChief of Staff of In-N-Out Burger, as well as the Regional Manager for the In-N-Out Burger stores in Tennessee.
General Responsibilities
- Manage all administrative and clerical tasks for the Chief of Staff (CoS) and Regional Manager, Tennessee stores
- Provide high-level, confidential support by independently managing complex schedules, handling sensitive information, coordinating support staff, and helping move key initiatives forward
- Responsible for maintaining the calendar of the CoS; Set up meetings; Heavy calendaring
- Support the execution of special initiatives and executive projects on behalf of the Chief of Staff to advance strategic goals
- Oversee administrative approval workflows and delegate work to support staff while nurturing internal and external relationships
- Research and compile executive reports and summaries to support informed decision-making and leadership discussions
- Prepare and organize materials for speeches, conferences, and meetings to ensure the CoS preparedness, presence, and impact
- Coordinate complex travel and logistics to support the CoS in staying efficient, focused, and adaptable across locations and commitments
- Coordinate travel arrangements, book travel, create itinerary and timeline
- Use Concur to keep track of travel receipts and expenses
- Help plan events and activities for the Snyder operations, such as arranging anniversary lunches, booking restaurants, sending out invitations, etc.
- Excellent customer service skills – will work with both INO Associates and outside vendors
- Excellent writing communication skills – will draft correspondences, prepare reports and presentations
- Must always be friendly and professional
- Accountable for various special projects that call for excellent administrative skills
- Strong computer skills in both word processing and spreadsheet functions
- Strong proficiency in Microsoft Outlook and Microsoft Office suite, and project management software such as Asana
Work Schedule Benefits
- Full-time position, Hourly Non-exempt
- Office hours in Franklin, TN: M-F, 8:00 am – 5:00 pm*
o *Current office location in Baldwin Park – this position will be in Franklin, TN starting January 2026
- Some weekend and holiday availability required
- Excellent Benefits, to include Medical, Dental, Vision, Life Insurance, FSA’s, 401(k)/Profit Sharing Plan, Adoption Assistance, Education Reimbursement, Supplemental Health Plans and Pet Insurance
Qualifications for INO associates
- In-N-Out Burger Store or Support experience: 2 years
- Store Management or Store Trainer experience a plus
- Excellent MS Office 365 knowledge - Must be computer and desktop PC savvy; Strong knowledge and use of Microsoft office suite programs
- Excellent written and verbal communication skills; Strong writing organizational skills
Additional Qualifications
- 5 years’ experience as an Executive assistant, or administrative assistant, ideally with advanced executive support experience
- Experience working with restaurant Operational Leadership or Executive Leadership is preferred
- Bachelor’s degree in Business Administration or a related field is preferred
- Excellent computer skills and knowledge of Microsoft office software, including Word, PPT, Excel and Outlook
- Excellent written and verbal communication skills; communication with all levels of management
- Strong time-management and organizational skills
- Comfortable handling confidential information
- Strong attention to detail
- Excellent change management skills
- Excellent conflict resolution and problem-solving skills
- Excellent critical thinking and adaptability to change
- Proactive Positive Mindset
- Digital literacy and tech-adaptability
ABOUT In-N-Out Burger
In-N-Out Burger was founded in 1948 by Harry and Esther Snyder in Baldwin Park, California, and remains privately owned and operated. Under the direction of the Snyder family, the company has opened restaurants throughout California, Nevada, Arizona, Utah, Texas, Oregon, Colorado, Washington, and soon in Tennessee. In-N-Out Burger’s menu has remained the same since 1948, and we have maintained a simple philosophy – serve only the highest quality product, prepare it in a clean and sparkling environment, and serve it in a warm and friendly manner. We have built a reputation for fresh, made-to-order foods prepared and served by friendly, well trained Associates.
In-N-Out Burger offers a competitive salary and comprehensive benefit package. We are an Equal Opportunity Employer by choice. Should there be a need, In-N-Out Burger will provide a reasonable accommodation to complete the interview process upon request.
