Assistant Manager - Floral Shop

Now Hiring: Assistant Manager – Floral Shop

As we continue to expand and invest in our teams, we’re looking for a dynamic, driven, and creative Assistant Manager to lead one of our top-performing floral locations.

At Family Flowers, America’s largest family-owned florist with over 48 locations in 11 states, we believe in growing careers, celebrating creativity, and delivering unforgettable customer experiences. We’re seeking someone with strong leadership skills, a passion for flowers and design, and the ability to manage a thriving retail business.

Your Role:

As the Assistant Manager, you'll be the heartbeat of the shop—helping to lead a talented team, managing daily operations, driving performance, and ensuring our customers and employees have the best experience possible.

What You'll Do:

• Assist in supervising, coaching, and developing team members.
• Deliver and maintain exceptional customer service standards.
• Resolve customer concerns and complaints professionally and promptly.
• Build strong customer relationships that drive loyalty and repeat business.
• Support sales initiatives, promotional campaigns, and revenue growth opportunities.
• Monitor customer satisfaction and order accuracy.
• Assist in achieving store sales goals and profitability targets.

Floral Production & Quality Control

• Partner with the Lead Designer to maintain floral quality and presentation standards.
• Support floral production teams to ensure efficient workflows and timely order fulfillment.
• Conduct quality control inspections on outgoing orders.
• Monitor production schedules and assist with workload planning during peak periods.

Operations Management

• Assist in overseeing all daily store operations.
• Monitor workflow across sales, production, receiving, and delivery departments.
• Identify operational challenges and implement solutions to improve efficiency.
• Assist with holiday, event, and peak-season planning.
• Ensure store cleanliness, organization, and visual appeal.
• Maintain compliance with company policies, safety standards, and operational procedures.

Inventory & Logistics

• Assist with inventory management, purchasing, and product control.
• Monitor inventory levels and support ordering of flowers, hard goods, and supplies.
• Ensure proper receiving procedures and product quality inspections.
• Support delivery operations and routing efficiency.
• Help reduce waste, shrinkage, and inventory loss.
• Maintain organized storage and work areas throughout the facility.

Administrative Responsibilities

• Assist with employee scheduling, labor management, and payroll review.
• Support timekeeping accuracy and timecard management.
• Maintain operational reports, sales records, and inventory documentation.
• Assist with hiring activities, including candidate screening and interviews.
• Help track store performance metrics and business goals.
• Support compliance, safety, and company reporting initiatives.

Physical Requirements

• Ability to work in retail, production, warehouse, and office environments.
• Ability to stand, walk, bend, and move throughout the workday.
• Ability to lift and carry up to 40 pounds.
• Ability to work in varying temperatures, including floral coolers.
• Ability to safely use floral tools and equipment.
• Ability to work flexible schedules, including weekends, holidays, and peak floral seasons such as Valentine's Day and Mother's Day.

What We're Looking For:

• Proven leadership and management experience (floral or restaurant industry is a plus!)
• Excellent organizational and multitasking abilities
• Strong design eye and love for florals and aesthetics
• Commitment to providing outstanding customer service
• Ability to work independently and collaboratively in a fast-paced environment

What We Offer:

• Competitive salary and benefits package
• A supportive, team-based culture that values creativity and innovation
• Opportunities for advancement within a growing company
• The chance to work with nature’s most beautiful creations—every single day
• A welcoming environment that embraces diversity and inclusion

If you're a natural leader who thrives in a creative, customer-focused environment and is ready to grow with a company that promotes from within, we’d love to hear from you!

Family Flowers is proud to be an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Retirement plan
• Vision insurance

Experience:

• Floral design: 3 years (Preferred)
• Retail management: 3 years (Preferred)

Ability to Commute:

• Orlando, FL 32806 (Required)

Work Location: In person