What are the responsibilities and job description for the Refund Specialist position at IMS MARKETING INC?
The Refund Specialist plays a key role in ensuring accurate, timely, and compliant processing of all refund related activities. This position serves as the central point of coordination between the accounting department, internal teams, and external groups to ensure refunds are handled efficiently from start to finish. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, deadine-driven environment.
Key responsibilities include:
Manage the end-to-end refund process, ensuring accuracy, timeliness, and adherence to internal procedures
Receive incoming refund documentation from the accounting department
Post and process refunds in the appropriate claims paying system, ensuring all data is entered correctly
Prepare and submit check requests to the accounting department for refund issuance or adjustments
Track and receive refund payment checks returned from accounting, verifying amounts and documentation
Distribute completed refunds to the appropriate group, participant, or carrier, ensuring proper communication and recordkeeping
Maintain accurate logs, documentation, and audit trails for all refund transactions
Collaborate with internal teams to resolve discrepancies or questions related to refund activity
Assist with process improvements to enhance efficiency and reduce errors
Experience in claims processing, accounting support, or administrative operations preferred
Strong attention to detail and accuracy
Ability to manage multiple tasks and deadlines
Proficiency with claims paying or similar platforms is a plus
Excellent communication and organizational skills
Ability to work independently and as part of a team
Accountability
Problem solving skills
Time management
Data accuracy
Collaboration
Key responsibilities include:
Manage the end-to-end refund process, ensuring accuracy, timeliness, and adherence to internal procedures
Receive incoming refund documentation from the accounting department
Post and process refunds in the appropriate claims paying system, ensuring all data is entered correctly
Prepare and submit check requests to the accounting department for refund issuance or adjustments
Track and receive refund payment checks returned from accounting, verifying amounts and documentation
Distribute completed refunds to the appropriate group, participant, or carrier, ensuring proper communication and recordkeeping
Maintain accurate logs, documentation, and audit trails for all refund transactions
Collaborate with internal teams to resolve discrepancies or questions related to refund activity
Assist with process improvements to enhance efficiency and reduce errors
Experience in claims processing, accounting support, or administrative operations preferred
Strong attention to detail and accuracy
Ability to manage multiple tasks and deadlines
Proficiency with claims paying or similar platforms is a plus
Excellent communication and organizational skills
Ability to work independently and as part of a team
Accountability
Problem solving skills
Time management
Data accuracy
Collaboration