What are the responsibilities and job description for the ServiceNow UI Builder developer position at IMR Soft LLC?
Title: ServiceNow UI Builder developer
Location: Santa Clara, CA (Hybrid, 2 days a week(Tuesdays/Thursdays))
Duration: Long Term Contract
Job description:
We are looking for a UI Builder domain expert who will work directly with Client UX decisionmakers, prototype and develop custom workspaces and widgets in UIB/Seismic, effectively communicate UI needs to a large offshore project team and coach them in UI Builder as needed.
The project is at Client itself, building out a large new SOM implementation internally, and this person will own the UX for the implementation team. The role may end up working with product development as well over time. We need someone in the Santa Clara, CA area who can go in and whiteboard and collaborate with the designers a couple of days a week.
We are seeking an experienced Client Developer with a minimum of 5 years of hands-on expertise on the Client platform. The ideal candidate will be a domain expert in UI Builder and a strong Seismic developer and have strong technical knowledge in Scripting and Service Portal, and be conversant in Flow Designer, Integration Hub, and Rest Integrations, with added advantage if certified application developer and experienced in CSM, NowAssist, and Agentic AI implementations.
Key Responsibilities
• Design, develop, and customize applications on the Client platform to meet business needs.
• Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs.
• Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.
• Utilize UI Builder to design and configure modern, scalable user interfaces.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Support CSM (Customer Service Management) implementations with configuration, customization, and integration.
• Explore and implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience.
• Ensure compliance with coding standards, performance optimization, and platform best practices.
• Troubleshoot, debug, and resolve issues within Client applications.
Required Qualifications
• 5 years of hands-on development experience on the Client platform.
• Strong expertise in Script Includes, Service Portal development, and UI Builder.
• Proficiency in Client Scripting, JavaScript, HTML, CSS, and AngularJS, React for Client customizations.
• Experience in ACL, Service Catalog, Flow Designer, Integration Hub, and Reporting/Dashboards.
• Ability to work in Agile / Scrum methodology.
• Excellent problem-solving skills with strong communication and collaboration abilities.
Preferred Qualifications (Added Advantage)
• Certified System Administrator (CSA).