eClinicalworks Senior Consultant

Senior eClinicalWorks v12 Implementation ConsultantPosition Summary

The Senior eClinicalWorks v12 Implementation Consultant is responsible for the planning, configuration, testing, deployment, and optimization of eClinicalWorks Version 12 across a multi-site healthcare organization. This role will serve as a subject matter expert for eClinicalWorks configuration and workflows and will support the development of a standardized "Gold Site" implementation that can be replicated across up to 100 clinical locations.

The successful candidate will work closely with clinical operations, providers, revenue cycle, IT, interfaces, training, and project management teams to establish standardized eClinicalWorks workflows and configuration while identifying and managing site-specific requirements.

This position is critical to developing a scalable implementation methodology that minimizes site-by-site customization and promotes consistency, quality, and rapid deployment.

Key ResponsibilitieseClinicalWorks v12 Implementation

• Serve as a senior subject matter expert for eClinicalWorks Version 12.
• Lead and/or support eClinicalWorks implementation activities from discovery through go-live and stabilization.
• Analyze an existing successful eClinicalWorks implementation and establish it as the organization's Gold/Reference Site.
• Document the Gold Site's configuration, workflows, templates, security, scheduling, clinical, billing, reporting, and interface requirements.
• Develop a standardized implementation methodology that can be replicated across multiple sites.
• Translate enterprise requirements into eClinicalWorks configuration and workflow specifications.
• Identify configuration differences between the Gold Site and individual deployment sites.
• Maintain a formal site-specific configuration and requirements "Delta List."
• Configure eClinicalWorks according to approved enterprise standards and site-specific requirements.
• Support practice, department, provider, specialty, scheduling, clinical, and administrative configuration.

Standardization & Template Development

• Develop and maintain the enterprise eClinicalWorks configuration baseline.
• Establish standardized workflows, templates, order sets, visit types, appointment types, security roles, and reporting requirements.
• Define which configuration components are enterprise standards versus site-specific parameters.
• Develop reusable implementation templates, configuration workbooks, test scripts, training materials, and deployment checklists.
• Maintain version-controlled Gold Site configuration documentation.
• Identify opportunities to eliminate unnecessary site-level customization.
• Participate in governance activities related to configuration changes and exceptions.

Multi-Site Deployment

• Support a deployment factory model for implementation of eClinicalWorks across multiple locations.
• Prepare sites for deployment using standardized discovery, configuration, testing, training, and go-live processes.
• Work with site leadership to collect required configuration parameters.
• Coordinate provider, user, department, schedule, payer, laboratory, radiology, pharmacy, and other site-specific information.
• Ensure each site's configuration is aligned with the enterprise baseline.
• Track implementation readiness and outstanding issues by site.
• Support phased implementation waves and lessons-learned activities.
• Assist with transition from implementation to production support.

Workflow & Clinical Operations

• Analyze current-state clinical and administrative workflows.
• Design future-state workflows utilizing eClinicalWorks capabilities.
• Work with providers, nurses, medical assistants, front-desk staff, billing staff, and practice managers to validate workflows.
• Develop standardized workflows for registration, scheduling, check-in/check-out, clinical documentation, orders, results, referrals, medications, and charge capture.
• Identify workflow inefficiencies and recommend process improvements.
• Ensure workflows support organizational policies, clinical requirements, and operational objectives.

Interfaces & Integration

• Collaborate with technical teams and vendors on eClinicalWorks interfaces.
• Support implementation of laboratory, radiology, pharmacy, HIE, health information exchange, and other integrations.
• Assist with interface requirements, testing, validation, troubleshooting, and production readiness.
• Understand HL7 and healthcare interoperability concepts sufficiently to support implementation and troubleshooting.
• Coordinate site-specific interface requirements while maintaining enterprise integration standards.

Testing & Quality Assurance

• Develop and maintain standardized eClinicalWorks test scripts.
• Lead configuration validation and workflow testing.
• Support unit testing, integration testing, regression testing, and user acceptance testing.
• Establish a core enterprise regression test suite that can be reused across all sites.
• Validate site-specific configuration against approved requirements.
• Document defects, configuration issues, resolutions, and lessons learned.
• Participate in go-live readiness assessments.

Training & Go-Live

• Support development of role-based eClinicalWorks training programs.
• Train or support training of super users, providers, clinical staff, front-office staff, billing staff, and practice leadership.
• Develop standardized training materials and workflow guides.
• Participate in go-live planning, command center activities, issue escalation, and hypercare.
• Provide hands-on support during implementation and post-go-live stabilization.

Required Qualifications

• 5 years of experience implementing, configuring, supporting, or optimizing eClinicalWorks.
• Strong hands-on experience with eClinicalWorks Version 12.
• Experience supporting clinical and administrative workflows within eClinicalWorks.
• Experience with eClinicalWorks configuration, templates, scheduling, security, clinical workflows, and reporting.
• Experience working directly with physicians, clinical staff, practice administrators, and IT teams.
• Strong understanding of ambulatory healthcare workflows.
• Experience with EHR implementation methodology, testing, training, and go-live support.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple implementations or workstreams simultaneously.

Preferred Qualifications

• Experience implementing eClinicalWorks across multiple locations or practices.
• Experience developing a Gold Site/reference implementation.
• Experience creating reusable EHR configuration and implementation templates.
• Experience with healthcare interfaces and HL7.
• Experience with laboratory, radiology, pharmacy, HIE, or other healthcare integrations.
• Experience with revenue cycle and eClinicalWorks billing workflows.
• Experience with data migration.
• Experience leading enterprise EHR standardization initiatives.
• Experience working within a PMO or large-scale healthcare transformation program.
• Bachelor's degree in Healthcare IT, Information Systems, Business, Clinical Informatics, or related field.
• Relevant eClinicalWorks or healthcare IT certifications are a plus.

Core Competencies

• eClinicalWorks v12 expertise
• EHR implementation
• Clinical workflow design
• Configuration management
• Multi-site deployment
• Requirements analysis
• Process standardization
• Testing and quality assurance
• Healthcare interoperability
• Training and change management
• Issue resolution
• Stakeholder management
• Project execution
• Documentation and governance

Key Performance Indicators

Success in this role will be measured by:

• Successful implementation of sites according to the enterprise eClinicalWorks baseline.
• Reduction in site-specific customization.
• Percentage of sites deployed using the standardized implementation model.
• Configuration accuracy and testing quality.
• Implementation schedule adherence.
• Go-live readiness and stabilization performance.
• Reduction in recurring implementation issues.
• Reuse of standardized workflows, templates, test scripts, and training materials.
• User adoption and operational readiness.
• Successful transition of sites into ongoing support.

Role in the 100-Site Implementation Model

The Senior eClinicalWorks v12 Implementation Consultant will help establish:

1. Gold Site
A fully validated eClinicalWorks implementation representing the organization's standard configuration and workflows.

2. Enterprise Baseline
A controlled set of approved configurations, workflows, templates, security roles, reports, interfaces, and standards.

3. Site Deployment Kit
Reusable documentation and configuration requirements for each individual location.

4. Site Delta Process
A structured method for identifying only the differences between the Gold Site and each new location.

5. Standard Testing Library
Reusable regression and workflow testing that can be applied to every implementation.

6. Deployment Factory
A repeatable implementation process capable of deploying eClinicalWorks across dozens of locations without redesigning the system for each site.

Reporting Structure

Reports to the EHR/Clinical Applications Director, Program Director, or designated eClinicalWorks Implementation Lead and works closely with:

• Clinical Operations
• Practice Leadership
• Revenue Cycle Management
• IT/Application Support
• Interface/Integration Teams
• Data Migration Teams
• Training and Change Management
• Project Management Office
• eClinicalWorks/vendor representatives

Expected hours: No more than 40.0 per week

Experience:

• Functional eClinicalWorks Architech: 3 years (Required)
• eClinicalWorks: 3 years (Required)

Work Location: Hybrid remote in Tampa, FL 33612