Treatment Coordinator

We are Impress. We believe everyone deserves a smile they’ll love.

We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.

Our business model, a true combination of medical expertise and digitalization has been recognized in the top fastest-growing Health-Tech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up!

Born in Barcelona in 2019, in just 3 years, we’ve grown to pioneer leading care, flagship clinics and state-of-the-art tech across 8 countries and more than 100 locations, and we are expanding fast! Our aim is to improve people’s health and quality of life across the globe.

ABOUT THE ROLE

We’re looking for an experienced Treatment Coordinator to help customers who visit our clinics become Impress Patients. Our Patients come into our clinics with the goal of feeling more confident and perfecting their smiles. Our Treatment Coordinator helps patients achieve the smile of their dreams by partnering with our Doctors to deliver an exceptional in-clinic experience and consultation.

This is an opportunity to make a meaningful impact by selling our patented treatment to the Bay Area, Chicago and Seattle community. You’ll be scheduled to perform up to 40 Free Consultations per week, this includes clearly articulating Impress’s industry-changing technology, presenting treatment goals to patients, and starting new patients on their orthodontic treatment. We will also train you on how to assist the doctor in procedures that help patients progress towards the smile they’ve always wanted.

HOW YOU’LL HAVE AN IMPACT

• Achieve a same-day conversion rate of 60% or more and same monthly conversion results of 75%
• Drive high patient satisfaction by clearly communicating treatment goals and next steps
• Lead all pre-sale preparations (confirm appointments and post-appointment follow-ups),
• Convert prospects to active patients (we supply the leads through our marketing channels).
• Send prompt follow-up communication to patients, enter all information timely in our electronic medical records, send communications to General Dentists and assist with follow-up sales and patient communication. Update Slack channel with patient feedback.
• Provide a smooth hand-off to our treatment planner team so patients have a phenomenal experience.
• Assist the doctor in all procedures and occasionally perform indirect delivery of orthodontic attachments to patients’ teeth and refinement visits throughout a patient’s treatment time (about 1-3 visits over 6-18 months).
• Provide clinical care to all our existing patients. This included performing procedures independently, such as using an intraoral scanner to take images of patients' teeth and using a CBCT scanner to take advanced, 3D images of patients' teeth.
• Maintain clinic equipment such as scanners, x-rays, and dental units, export patient scans & x-rays.
• Perform other duties as assigned

WHAT YOU’LL BRING

• 2-3 years of working experience
• Must be willing and able to be onsite in clinic each day
• Must be able to work a flexible schedule based on the needs of the business. This can include nights, holidays, and weekends.
• Must be able to travel between clinics within the market if necessary for operations and patient care
• Must be living in the market of the clinic.
• Typical physical demands, twisting and ability to lift 45 lbs, able to stand for 8 hrs at a time, and coordinate movement of small instruments.
• 1 years sales experience preferred
• You love to collaborate and work with members of different team members jumping in to provide support to members of your team if needed.
• You lead with empathy, patience and a positive attitude.
• You are intrinsically motivated to provide the best experience and care to customers, constantly looking for ways to improve processes and drive results.
• You are adaptable and flexible - excited to work in an environment that is constantly evolving.
• You are an excellent communicator, regardless of channel (written & verbal) or group of people (both internal and externally.

NICE TO HAVE

• Prior sales experience in sales quotas and conversion
• Prior experience in a dental/orthodontist office assisting medical professionals

WHAT WE’LL BRING

• Competitive medical, dental, and vision coverage
• Bonus compensation paid monthly
• Commuter benefits
• Opportunity for growth as the company expands
• Disccounts on our orthodontic treatment
• A diverse group of smart people with backgrounds from healthcare to tech to entertainment
• The chance to join an exciting early-stage startup during its growth phase
• Compensation Range: $21 - $24 per hour plus commissions