Coordination Manager

Schedule: Full-time, 100% on-site, five days per week

Description:

The Coordination Manager oversees in-home care services, ensuring high-quality patient care and compliance with healthcare standards. This role is responsible for managing a team of home care coordinators, maintaining efficient scheduling operations, and driving process improvements. The Coordination Manager serves as a key escalation point for patient, caregiver, and provider concerns while promoting continuous improvement in service delivery and operational performance.

What You Will Do:

• Supervise daily operations of the Coordination Department to ensure accurate and timely caregiver scheduling aligned with client needs and regulatory requirements
• Lead, coach, and develop a team of coordinators through performance management, training, and ongoing feedback
• Oversee case assignments, schedule changes, and urgent coverage needs to ensure continuity of care and patient safety
• Ensure caregiver compliance with DOH and agency standards prior to placement, including certifications and supervisory requirements
• Act as the primary escalation point for scheduling conflicts, caregiver concerns, and client service issues, ensuring timely resolution and proper documentation
• Collaborate cross-functionally with Intake, Compliance, HR, and external partners such as MLTC plans and hospitals
• Audit scheduling and caregiver records within systems like HHAeXchange to ensure accuracy and compliance
• Monitor team productivity and KPIs, identify gaps, and implement workflow improvements and quality initiatives
• Prepare and present reports on staffing coverage, service metrics, and departmental performance
• Foster a collaborative, accountable, and high-performing team environment

You Will Be Successful If:

• You effectively lead and develop a team while maintaining high service quality and operational efficiency
• You can manage competing priorities in a fast-paced, high-volume environment without compromising accuracy
• You proactively identify process improvements and implement solutions that enhance workflow and patient care delivery
• You confidently handle escalations and resolve complex scheduling or service issues
• You build strong cross-functional relationships and communicate clearly with internal and external stakeholders
• You maintain strict adherence to compliance standards, including DOH regulations and HIPAA requirements

What You Will Bring:

• 4 years of experience in home care coordination or healthcare scheduling, including at least 1 year in a leadership role
• Strong knowledge of New York State DOH regulations, caregiver compliance requirements, and Medicaid/MLTC processes
• Experience with scheduling platforms such as HHAeXchange or similar systems
• Demonstrated leadership, team management, and staff development skills
• Strong organizational, time management, and problem-solving abilities
• Ability to manage scheduling challenges such as caregiver callouts and coverage gaps
• Excellent written and verbal communication skills with diverse stakeholders
• Bilingual capability (English plus Spanish, Russian, or Cantonese) is a plus

About Impresiv Health:

Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services. We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.

Our approach is and has always been simple. First, think and act like the customers who need us, and most importantly, deliver what larger organizations cannot do – provide tangible results that add immediate value, at a rate that cannot be beaten. Your success matters, and we know it.

That’s Impresiv!