Healthcare Coordinator (HCP Coordinator)

Job Title: HCP Coordinator
Location: Atlanta (Hybrid)
Reports to: Lead HCP Coordinator
Exemption Status: Exempt

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique frontline access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovative channels and AI technology needed to deliver clear, reliable, and evidence-based resources into the hands of HCPs. Guided by a board of trusted physician advisors, we ensure every message leads to better patient care. Welcome to the future of ethical physician and pharma collaboration!

Job Summary:

We are seeking a licensed healthcare professional to join Impiricus as an HCP Coordinator, serving as a crucial link between physicians and our industry partners. This role focuses on managing and streamlining healthcare provider requests across various service areas, ensuring efficient delivery of resources and support to medical professionals.

Duties/Responsibilities:

• Coordinate and manage physician requests for samples, patient assistance programs, and educational resources
• Serve as the primary point of contact for healthcare professionals, maintaining clear and professional communication
• Manage and track request fulfillment to ensure timely delivery of services
• Contribute to organizational and process optimization initiatives, including the creation and implementation of Standard Operating Procedures (SOPs) to drive efficiency and scalability.
• Provide exceptional customer service while adhering to healthcare compliance requirements

Experience:

• Active healthcare license (i.e., RN, PharmD, MD, or DO) or patient-facing clinical experience (MA, LPN, BC, etc.) required
• Minimum 3 years of clinical or healthcare experience
• Strong verbal and written communication skills in English
• Experience in customer service or healthcare coordination is preferred
• Ability to maintain a professional and pleasant phone manner
• Experience with Jira and Zendesk (preferred)
• Familiarity with clinical trials, prior authorization, and medical billing processes (nice to have)

Location:

• Atlanta preferred (Remote options available for exceptional candidates)

The base salary range for this role is $90,000 - 110,000.

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Benefits

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

 Healthcare: Medical, dental, and vision coverage for you and your dependents on-demand healthcare concierge
 HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
 Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
 Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
 Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
 Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
 Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
 401(k): Save for your future with tax advantages (and company match!)

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.