IT Support Analyst

Impinj delivers the Physical Intelligence that connects the physical world to the AI-powered digital world, fueling automated workflows and improving consumer experiences. From retail merchandise and groceries to packages and shipping pallets, Impinj products and solutions identify and track tens of billions of everyday items, providing real-time operational insights about every item enterprises make, move and sell. We are, quite literally, the eyes and ears of smart enterprise systems. Come help us build technology and solutions that enable businesses to visualize everything, waste nothing and act instantly.

Team Overview:

The IT Support Analyst provides virtual and in-person support to users for technology-related issues concerning hardware, software applications, and the network environment, serving as the initial point of contact for troubleshooting and resolution.

What You Will Do:

• Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users.
• Onboarding and offboarding of user accounts across domain, Exchange, phone systems, and applicable business applications
• Build, configure, and image laptop and desktop computers, including user profile creation, returned equipment reimaging, and inventory management.
• Apply patches, perform software and hardware upgrades, and troubleshoot and resolve OS issues.
• Troubleshoot and maintain printers, copiers, and plotters.
• Perform backup and restore operations.
• Desk workstation set up and tear down, computer hardware inventory management
• Manage shipping and receiving of computer equipment and peripherals.
• Set up, support, and troubleshoot audio/video conferencing equipment in meeting rooms and at corporate events
• Assist with server and infrastructure support as needed.

What You Will Bring:

• Typically requires 1-2 years of hands-on IT support experience, including help desk, desktop support, and hardware/software troubleshooting
• Experience with Microsoft Active Directory, Office 365 administration, and Intune/Autopilot/MDM solutions
• Experience with Mac and HP desktops/laptops
• Proven ability to deliver excellent customer service in-person, on the phone or via email
• Strong problem-solving, time management, and attention to detail
• Strong verbal and written communication skills
• Ability to prioritize and manage requests in a fast-paced environment
• Ability to work independently and collaboratively, both on-site and remotely

Compensation & Benefits:

The benefits listed below may vary depending on the nature of your employment with Impinj and the country where you work.

The typical base pay range for this role across the US is $63,750 - $90,000. Individual base pay depends on various factors such as complexity and responsibility of role, job duties, requirements, and relevant experience and skills. Both market wage data and the mid-point of the pay range is reviewed and used as the starting point for all new hire offers. Offers are made within the base pay range applicable at the time.

At Impinj certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. US based employees have access to healthcare benefits; a 401(k) plan and company match among others.

For a more comprehensive list of US employment benefits, click here. 

US Export Controls:

This position has access to technologies or data subject to U.S. export control regulations. Under these laws, the release or transfer of export-controlled items or information to individuals who are not classified as "U.S. persons" (as defined by Immigration & Nationality Act) may require prior authorization from the U.S. government. We may require additional documentation related to national identity to determine whether an export compliance license is required for any export-controlled items. This information is requested solely for the purpose of complying with U.S. export control laws and will not be used for other purposes. Learn more about export compliance here.

Why work at Impinj:

Know you’re making a difference. Competitive benefits. Support for remote work or a desk with a view. Weekly Q&A sessions with our executive team. Impinj provides an environment that fosters openness and innovation and is developing technology that delivers a positive impact on the world. Collaboration and teamwork are highly valued, and accomplishments are duly celebrated. We have an open paid time-off policy paired with a respect for work/life balance. Our headquarters is located in Seattle with spectacular views of the Olympics, Lake Union, and Mt Baker, which can be enjoyed from our rooftop deck. Our Brazilian site is in Porto Alegre, Rio Grande do Sul state, at “Tecnopuc,” a technology park that offers a very nice workplace for the development of groundbreaking technologies. Impinj is committed to creating a diverse and inclusive work environment and welcomes applicants from all backgrounds.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.