What are the responsibilities and job description for the Patient Service Representative position at IMPERIUM HEALTHCARE CONSULTING LLC?
Imperium Healthcare Consulting is looking for a motivated, customer-focused individual to join Empire Dermatology as a Patient Service Representative at our East Syracuse office!
This role is perfect for someone who thrives on helping others and enjoys a fast-paced, dynamic work environment. We value teamwork, professionalism, and dedication to providing excellent patient care. If you are organized, friendly, and passionate about helping others, we’d love to hear from you!
Key Responsibilities:
- Open and close the office, ensuring a clean, organized, and welcoming environment.
- Greet patients, verify and update their information, and efficiently check them in.
- Manage electronic health records (EHR), patient portals, and insurance information.
- Answer phone calls, schedule appointments, and respond to messages promptly.
- Collect payments, perform insurance eligibility checks, and prepare patient charts.
- Distribute reports, send referrals, and maintain accurate filing of closed encounters.
- Monitor office supplies, manage skincare product transactions, and keep workstations tidy.
- Perform other duties as assigned to support smooth office operations.
Education and Experience:
- High School Diploma or GED required
- Prior customer service experience preferred (healthcare experience a plus)
- Strong communication skills, attention to detail, and a team-oriented approach
We offer a complete benefits package including:
- Health, dental, and vision insurance – no waiting period to enroll
- EZaccessMD – free virtual urgent care benefit
- 401K plan with 3% employer contribution
- Paid time off and paid holidays
- ESI Employee Assistant Program (EAP)
- Employee referral program
Salary : $18 - $20