What are the responsibilities and job description for the Customer Service Representative position at Imperial?
What You’ll Be Doing
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- Providing customer service excellence via email and phone to both external and internal customers as well as via company related website as our ecommerce presence grows
- Responding to customer inquiries, resolving issues, and providing timely solutions to ensure customer satisfaction.
- Nurturing sales orders through the process from beginning to end, ensuring accuracy, quality and on-time delivery.
- Building relationships with customers and clients by anticipating their needs and proactively engaging with them.
- Supporting art needs by working closely with our art department to proof designs while utilizing our propriety tools for art creation when applicable.
- Understanding company trademarks and registrations to ensure compliance with licensed logos.
- Keeping current on color trends, hat styles, and product information
- Utilizing marketing and sales promotions to help support sales growth
- Training: You’ll progress through a robust internal training program that will help you achieve all the above.
- Experience: Customer service experience (Preferred)
- Education: High School Degree (Preferred)
- Ideal Characteristics:
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to manage multiple projects simultaneously
- Ability to deal promptly with various types of client needs
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