Tulsa - Coffee Account Manager

WHO WE ARE:

Do you love working outside of the office, meeting new people, and taking care of customer needs? Are you looking for variety on a day-to-day basis, team support, and growth opportunities? If so, Imperial, a nationally recognized leader of convenience services: coffee to vending to micro markets and beyond, would like to hear from you.

Join us and be part of a team of over 900 people serving Oklahoma, Arkansas, Iowa, Illinois, Missouri, and Texas with sales exceeding $150M annually.

Our tremendous growth demonstrates our commitment to providing a combination of world class service, cutting edge technology, and quality products.

Our Tulsa based company is looking for a career-minded, insightful, solutions-oriented Coffee Account Manager to cultivate relationships with current customers in Tulsa and surrounding areas.

Customer Service & Relationship Management

• Serve as the primary point of contact for assigned coffee and beverage service accounts.
• Build strong, long-term relationships through regular communication, site visits, and responsive support.
• Ensure timely resolution of customer issues, service requests, and equipment needs.
• Conduct routine account reviews to assess satisfaction, performance, and opportunities for improvement.
• Educate customers on product offerings, brewing equipment, and service programs.

Sales & Account Growth

• Identify opportunities to expand product lines, upgrade equipment, or introduce additional services.
• Deliver consultative sales recommendations based on customer preferences, consumption trends, and business goals.
• Prepare and present product proposals, quotes, and customized service plans.
• Achieve monthly and annual sales targets for assigned territory.
• Collaborate with internal teams to ensure accurate order fulfillment and timely installation of equipment.

Problem Solving & Technical Support

• Troubleshoot brewing and dispensing equipment issues and coordinate repairs as needed.
• Diagnose common machine errors and perform basic on-site adjustments or maintenance.
• Analyze account consumption or service patterns to identify operational issues and develop practical solutions.
• Work closely with service technicians and warehouse teams to ensure seamless customer support.

Qualifications

• Previous experience in account management, customer service, or route sales (coffee, beverage, or vending industry experience a plus).
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Proven ability to identify customer needs and deliver effective solutions.
• Basic mechanical aptitude or willingness to learn coffee equipment troubleshooting.
• Self-motivated, organized, and capable of managing multiple priorities.
• Valid driver’s license and clean driving record required.

Physical Requirements

• Ability to lift and carry products or equipment (up to 40 lbs).
• Comfortable with driving a company vehicle to customer locations throughout the Tulsa area.
• Ability to stand, kneel, or bend during equipment checks and installations.

Benefits include: Health, Dental, Life, AFLAC, 401K, Vacation, and Holidays.

Please visit www.imperialco.com for more information.

WHAT WE LOOK FOR:

• Proven relationship builder with unsurpassed interpersonal skills
• Solution based thinker, effective negotiator with C-level executives
• Excellent listening, time management, and communication skills
• Vending or similar industry knowledge a plus
• Bachelor’s Degree preferred
• Strong Microsoft Office skills – Outlook, Excel
• Minimum of 2 years of B2B experience
• Customer Focused, Organized, Innovative, Responsible, Growth Oriented, Integrity, Reliable, Entrepreneurial, Dependable, Adaptable, Influential, Consistent, Enthusiastic, Insightful, Self-Reliant
• Travel every day to and from customer site, driving a company vehicle in all-weather elements.

• Must work well with others, constant contact with the customers