Shift Supervisor

Job Overview:The Shift Supervisor is responsible for overseeing the day-to-day operations of their assigned shift. The Shift Supervisor is tasked with signing in, posting, supervising, and training Line Staff (security guards). The Shift Supervisor is also responsible for daily interaction with event and venue clients in order to ensure IESS is always represented well. Shift Supervisors, like all in a leadership role, is responsible for cultivating the corporate culture with staff at all levels within the organization. The Shift Supervisor is the most visible and vital role representing the IESS brand.Responsibilities and Duties:Directly supervise shifts for all events at various venuesTake responsibility for “owning” staff communication messages during each shiftAlways enforce company policies, documenting violations appropriatelyMaintain an "open door" policy for employee concerns at all levels of the organizationEnsure company standards are met on all shiftsBe responsible for ensuring staffing levels for each shift are adequate and not below or over established figuresDocument and communication staff attendance or other personnel issues consistentlyComplete a Daily Shift Report for each shift to be sent within 30 minutes of shift endComplete a Daily Base Checklist for each shift to be sent during the shiftImmediately communicate all issues that could negatively impact operations to the Operations ManagerBe the liaison with venue management and local authorities during each shiftCheck in regularly with the direct point of contact for each event and ensure their expectations are metCommunicate any direct client or venue requests to the Operations ManagerAttend all necessary meetings & trainingsHave a fully charged cell phone for each shiftEnsure IESS company and event information is not shared with anyone without a need to knowMaintain confidential personnel informationEnsure a proper “turnover” is given to the next shift’s supervisor to ensure all relevant show info is distributedTravel when required, occasionally overnight or for extended periodsOther responsibilities and duties as deemed necessary by executive managementMinimum Qualifications:Must be 21 years of age or olderMust have a high school diploma or GEDMinimum of 3 years experience in a supervisory roleExperience in security or hospitality preferredAbility to communicate effectively both orally and in writing As a condition of employment, employees must successfully complete a background investigation and a post-offer/pre-employment drug screening.Must possess a valid US drivers licenseMust pass a Drivers Record checkMust have reliable transportationMust be able to work a schedule that meets business needs which includes weekends and holidaysNeat and professional appearanceUpbeat, friendly, and personable demeanorMust be able to handle urgent situations with calm and poiseMust be organized, detail-oriented, and able to prioritize tasksMust be proficient in computer skills and fluent in Microsoft programs Benefits:Paid Time Off (up to 80 hours per year)Medical Insurance (50% covered by company)401k with 100% company matchPerksAtWork MembershipJoin 1 industry association membership or training course per year at company expenseFree in-house trainings and certificationsAdvancement opportunities

Salary : $22