Customer Service Support

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies Support through expertise, service, and a commitment to making every customer touchpoint a plus. #imperialbradyjobs

**All correspondence will come directly from Imperial Brady and not a personal email address.**

Imperial Brady has an Customer Service Support role available in Denver! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step. 

The Customer Service Support will be the front line of customer service and billing needs for the division. In this role, you will compile all necessary documentation and issue credits or new invoices per customer requirements, as well as handle pricing-related credits, bill only invoices, rebates and direct ship invoicing.

The schedule for this position is Monday through Friday, In office, from 8:00am to 5:00pm.

Pay rate: $21.00 to $22.25 per hour Bonus

Deadline to apply: August 10, 2026

You will:

• Provide timely, customer-focused support by managing daily inbound phone calls, ticket requests, and emails
• Process a variety of transactions, including warehouse delivery exceptions (overages, shortages, and damages), credits and rebills, price adjustments, bill-only invoices, direct ship invoicing, monthly rebate and distribution fee invoicing
• Manage assigned daily and weekly audits, reports, and specialized invoicing for company contracts and programs
• Perform daily invoice reviews, identifying and reporting recurring trends and issues to the Issue Resolution Manager and relevant departments
• Support continuous improvement by helping streamline internal processes and standard operating procedures (SOPs)
• Participate in required meetings, including biweekly one-on-ones with the Issue Resolution and Credit & Collections Manager and scheduled monthly team meetings

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• 2 years of data entry experience
• Proficiency in MS Office and familiarity with using other software
•  Excellent communication skills

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary : $21 - $22