What are the responsibilities and job description for the Implementation Specialist, Data Operations position at Impel?
About Impel
We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey--fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.
Our Values
Relationships - At the heart of everything we do are the connections we build with customers, colleagues, and communities--rooted in trust, and strengthened through collaboration.
Results - We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.
Inventiveness - We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action--pushing boundaries and constantly reimagining what's possible at every turn.
Grit - We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion--no matter what roadblocks we may encounter.
Job Summary And Responsibilities
As an Implementation Specialist, Data Operations, you’ll be responsible for executing behind-the-scenes tasks critical to onboarding success. You’ll own data configuration, integration setup, workflow activation, and quality checks to ensure the platform is functioning as expected before and during client go-live. You will partner closely with client-facing specialists to align timelines and deliverables.
Configuration & Data Management
We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey--fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.
Our Values
Relationships - At the heart of everything we do are the connections we build with customers, colleagues, and communities--rooted in trust, and strengthened through collaboration.
Results - We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.
Inventiveness - We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action--pushing boundaries and constantly reimagining what's possible at every turn.
Grit - We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion--no matter what roadblocks we may encounter.
Job Summary And Responsibilities
As an Implementation Specialist, Data Operations, you’ll be responsible for executing behind-the-scenes tasks critical to onboarding success. You’ll own data configuration, integration setup, workflow activation, and quality checks to ensure the platform is functioning as expected before and during client go-live. You will partner closely with client-facing specialists to align timelines and deliverables.
Configuration & Data Management
- Configure system settings and data mappings based on client needs.
- Perform data imports, validate results, and troubleshoot issues.
- Collaborate with Engineering or Product for integration setup.
- Maintain detailed implementation records and internal documentation.
- Monitor performance and proactively resolve potential blockers.
- Support continuous improvement of implementation tools and processes.
- Continuously learn and apply new platform features, configurations, and data capabilities to support accurate and scalable implementations.
- Maintains confidentiality of work-related issues, records, and company information.
- Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating for change.
- 2 years in technical onboarding, systems configuration, or data opsHigh attention to detail and comfort with spreadsheets, APIs, or platform toolsExperience working cross-functionally with technical and client-facing teams
- Ability to manage multiple priorities with minimal oversight