Data Support Engineer

About Impel

We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey--fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.

Our Values

Relationships - At the heart of everything we do are the connections we build with customers, colleagues, and communities--rooted in trust, and strengthened through collaboration.

Results - We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.

Inventiveness - We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action--pushing boundaries and constantly reimagining what's possible at every turn.

Grit - We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion--no matter what roadblocks we may encounter.

Job Summary And Responsibilities

Impel is currently seeking a Data Support Engineer to aid in our support efforts to deliver a world-class Automotive AI Operating system to our dealers. Reliable, quality data is critical to the success of our software solutions and The Data Support Engineer will work as part of a team responsible for answering business inquiries about data quality and performance. The Data Support Engineer will also participate in the creation and continuous monitoring of alerts related to data integrity, quality, and presence. This position will be located out of our New York City, NY office on a hybrid schedule.

• Respond to trouble tickets related to data quality and integrity
• Query Snowflake and other database systems to find answers to technical support inquiries.
• Seek out solutions to data abnormalities and defects.
• Report on findings in a timely manner
• Monitor and respond to various alarms and monitoring tools:
• Work with Elastic, MetaPlane, Cloudwatch, and other monitoring tools.
• Participate in data monitoring design and implementation.
• Document queries and other work related artifacts.
• Apply superior analytical, problem identification, and resolution skills.
• Other duties as assigned.
  
  

Other

• Maintains confidentiality of work-related issues, records, and company information.
• Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.
  
  

Qualifications

• Bachelor's or advanced degree in computer science or a related field
• At least one prior position or internship as a software engineer
• Proficiency in SQL: Ability to write, debug, and optimize complex queries for data extraction, manipulation, and analysis within a large-scale database environment.
• Familiarity with various database tools: Comfortable using the Snowflake web interface or standard SQL tools to connect, query, and browse existing tables and views.
• Programming experience: Familiarity with Python and JavaScript is a plus.
• Experience with Cloud technologies such as AWS.
• Familiarity with platforms such as Jira/Confluence.