What are the responsibilities and job description for the AR Operations Specialist position at Impel?
About Impel
We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey--fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.
Our Values
Relationships - At the heart of everything we do are the connections we build with customers, colleagues, and communities--rooted in trust, and strengthened through collaboration.
Results - We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.
Inventiveness - We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action--pushing boundaries and constantly reimagining what's possible at every turn.
Grit - We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion--no matter what roadblocks we may encounter.
Job Summary And Responsibilities
The Accounts Receivable Operations Specialist oversees the accuracy of all CRM billing information and verifies customer access to the payment portal.
We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey--fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.
Our Values
Relationships - At the heart of everything we do are the connections we build with customers, colleagues, and communities--rooted in trust, and strengthened through collaboration.
Results - We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.
Inventiveness - We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action--pushing boundaries and constantly reimagining what's possible at every turn.
Grit - We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion--no matter what roadblocks we may encounter.
Job Summary And Responsibilities
The Accounts Receivable Operations Specialist oversees the accuracy of all CRM billing information and verifies customer access to the payment portal.
- Contact customers regarding declined card payments
- Support auto-payment setup with the Implementation team prior to first invoicing
- Conduct outreach to customers not enrolled in auto-pay
- Provide W-9 documentation during customer setup
- Manage assigned cases, including billing email address updates
- Perform collections on delinquent accounts as needed
- Maintain confidentiality of sensitive customer and financial information
- Adapt to evolving responsibilities as the role and company grow
- Own and maintain all Salesforce billing and contract data
- Apply check payments daily
- Maintains confidentiality of work-related issues, records, and company information
- Performing administrative and clerical tasks, such as data entry, filing paperwork, and contacting clients to discuss their accounts
- Generating reports and statements for internal use
- Engaging in ongoing educational opportunities to update job knowledge