What are the responsibilities and job description for the Chief Operating Officer position at ImpactSearch Partners?
Chief Operating Officer (COO) – CPA Firm
Position Summary
We are seeking an experienced and strategic Chief Operating Officer to oversee the day-to-day operations of our clients CPA firm. Working closely with firm leadership and the Firm Administrator, the COO will help strengthen internal processes, improve operational efficiency, and support the firm's continued growth.
This is a newly created position, offering the right individual a unique opportunity to help define the role, establish priorities, and shape the firm's operational strategy. The ideal candidate is a hands-on leader who understands professional-services environments and can balance big-picture planning with practical execution.
Key Responsibilities
Oversee the firm's daily operations in coordination with the Firm Administrator
Partner with firm leadership to develop and execute operational strategies
Evaluate current processes and implement improvements that increase efficiency, accountability, and profitability
Establish policies, procedures, and performance standards across the firm
Support workforce planning, employee development, and firmwide communication
Oversee administrative functions, technology, facilities, vendor relationships, and other operational areas
Help improve workflow management, resource allocation, and coordination among departments
Monitor operational and financial performance, identifying opportunities to control costs and improve margins
Support the implementation and optimization of firm technology and practice-management systems
Assist with change management and the adoption of new processes
Collaborate with leadership on long-term growth initiatives and strategic planning
Help define the responsibilities, goals, and long-term direction of the COO position as the firm's needs evolve
Qualifications
Significant experience in operations, administration, or executive leadership
Experience within a CPA firm, law firm, consulting firm, or other professional-services environment strongly preferred
Proven ability to improve processes and lead organizational change
Strong business judgment and understanding of financial and operational performance
Excellent leadership, communication, and relationship-building skills
Ability to collaborate effectively with partners, firm leadership, administrative staff, and accounting professionals
Highly organized, proactive, and comfortable managing multiple priorities
Experience with practice-management systems, workflow technology, or firmwide software implementations is a plus
Bachelor's degree in business administration, accounting, finance, or a related field preferred
What We Offer
The opportunity to build and shape a newly created executive role
Meaningful influence over the firm's operations and future growth
A collaborative working relationship with firm leadership and the Firm Administrator
A professional environment that values initiative, thoughtful leadership, and continuous improvement
Competitive compensation and benefits