What are the responsibilities and job description for the Client Account Coordinator position at ImpactBio?
Client Account Coordinator
REMOTE – U.S.
ImpactBio is growing, and we’re looking for a highly organized, proactive, and client-focused Client Account Coordinator to join our team. In this role, you’ll work closely with the Program Leads to support client programs, coordinate cross-functional activities, and help ensure an exceptional experience for both clients and internal stakeholders.
This is a great opportunity for someone who thrives in a fast-paced environment, enjoys managing multiple priorities, and wants to grow within a dynamic life sciences organization.
In This Role, You Will:
- Work closely with the Program Leads to support day-to-day client account management and program execution
- Maintain and manage program rosters, including tracking headcount, territory assignments, onboarding/offboarding status, and organizational updates
- Serve as a key point of contact for client communications and ongoing support
- Coordinate client deliverables and ensure timely follow-up on action items
- Partner with internal teams including recruiting, operations, training, and leadership to support client needs
- Maintain accurate records, reporting, and documentation across internal systems
- Monitor account activity and proactively identify and resolve issues
- Prepare client reports, meeting materials, status updates, and presentations
- Support onboarding, scheduling, project coordination, and operational initiatives
- Help ensure a high level of client satisfaction through responsiveness and attention to detail
- Assist with special projects and additional responsibilities as needed
Qualifications & Skills
- Bachelor’s degree or equivalent experience required
- Prior experience in account coordination, client services, customer support, project coordination, or related field preferred
- Strong written, verbal, and interpersonal communication skills
- Excellent organizational skills with the ability to manage multiple priorities simultaneously
- Strong attention to detail and problem-solving abilities
- Proficiency in Microsoft Office Suite and CRM systems
- Ability to work independently while collaborating effectively across teams
- Professionalism, adaptability, and a customer-service mindset
- Ability to thrive in a fast-paced, evolving environment
- Strong time management and follow-through skills
What We Offer
- Competitive compensation
- Comprehensive benefits package including medical, dental, vision, and paid time off
- Remote work environment with flexibility
- A collaborative culture where your contributions make a visible impact
- Opportunity for professional growth and advancement
- Exposure to a diverse portfolio of life sciences and healthcare clients
- The opportunity to be part of a high-performing and rapidly growing organization
About ImpactBio
At ImpactBio, we launch and scale teams differently—and it shows. We partner with leading life sciences organizations to build flexible, high-performing commercial solutions that drive results. Our team is passionate about supporting clients, employees, healthcare providers, and patients alike.
If you’re looking to grow your career with a company that values collaboration, accountability, and innovation, we’d love to hear from you.
Apply Now:
Job Openings - ImpactBio
ImpactBio is an Equal Opportunity Employer (M/F/V/D). We appreciate your interest in ImpactBio; however, only qualified candidates will be contacted.