What are the responsibilities and job description for the Workforce Operations Supervisor – 2nd Shift position at IMPACT WORKFORCE SOLUTIONS?
Workforce Operations Supervisor – 2nd Shift
Muncie, IN
Impact Workforce Solutions is hiring a Workforce Operations Supervisor (2nd Shift) to manage on-site operations inside a manufacturing facility in Muncie, IN. In this role, you will oversee workforce scheduling, employee relations, attendance tracking, and headcount management while partnering with client supervisors to support production goals. This opportunity is ideal for candidates with experience in staffing, manufacturing supervision, workforce management, HR coordination, or production leadership.
Shift Schedule
Training: 1st Shift (up to 30 days)
Regular Schedule:
Monday - Friday - 3PM – 11:30PM
Why This Role is a Great Opportunity
✔ Leadership role managing a large manufacturing workforce
✔ Opportunity to grow within a workforce solutions company
✔ Work directly with operations and production leadership
✔ Gain experience in operations, workforce management, and employee relations
Key Responsibilities
Workforce Management
Manage daily employee headcount and shift coverage
Monitor attendance, timekeeping, and workforce scheduling
Track workforce data using workforce management systems (UKG or HRIS)
Ensure staffing levels support production and operational needs
Employee Relations
Serve as the primary overnight contact for employees
Address attendance issues, workplace concerns, and employee questions
Provide coaching, feedback, and performance support
Assist with documentation, disciplinary actions, and employee terminations
Client Partnership
Work closely with client supervisors and operations managers
Communicate staffing updates, workforce needs, and operational challenges
Support strategies that improve employee engagement and retention
Compliance & Reporting
Maintain accurate workforce records and documentation
Support safety reporting and incident documentation
Ensure compliance with company policies and workplace safety standards
Qualifications
Required Experience
1–3 years of experience in:
Staffing operations
Manufacturing supervision
Workforce coordination
HR or employee relations
Strong communication and leadership skills
Ability to manage high-volume staffing operations
Proficiency with Microsoft Office
Preferred Experience
Experience working with Vendor Management Systems (VMS)
Experience with HRIS or workforce management systems (UKG preferred)
Background in manufacturing, production, or industrial environments
Bachelor's degree in business, HR, or related field (or equivalent experience)
About Impact Workforce Solutions
Impact Workforce Solutions delivers customized human capital solutions to clients across multiple industries. For more than two decades, we have focused on building strong partnerships, developing our people, and delivering operational solutions that help our clients and employees succeed.
Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.