Tier 1 Support Specialist

Tier 1 / 2 Support Specialist - Hybrid
Fayetteville, GA (Hybrid schedule available, minimum 1 day in office based in Griffin, GA)
Full Benefits & Medical

No matter what stage of your career, Impact Workforce Solutions can help you achieve your goals and realize your full potential.  At IWS, teamwork is critical to our success, and we place a tremendous value on how we work together in our immediate teams, between our business units, and across our entire company. By delivering customized, strategic human capital solutions to our clients across a multitude of industries, we are recognized as the leader in the industry.  With more than 2 decades in the industry, our commitment to improving the quality of life for people shows a genuine passion and caring spirit that helps not only our clients, but also our work-family to be successful.

We are currently looking for a Tier 1 Support Specialist to support the organization by providing technical support and troubleshooting assistance for hardware and software applications used at Impact Workforce Solutions. You will work closely with internal and external users to resolve technology issues and ensure the smooth operation of all software systems. You will assist in setting up internal users with devices and managing all assets.

Key Responsibilities:

• Provide technical support for all software applications and systems used. These systems include HRIS, ATS, VMS, and SMS platforms and our internal ticketing system, Jira.
• Respond to and manage support tickets and queries from staff related to software and hardware.
• Communicating with our 3rd party IT provider for managing laptops and PCs
• Deliver Tier 1 and Tier 2 support for approximately 50 users
• Track technology assets and licensing
• Set up new workstations, including configuring laptops, monitors, and related hardware.
• Troubleshoot and resolve software and hardware issues, including installation, updates, and performance problems.
• Maintain and update documentation for software and hardware setup procedures.
• Occasionally work with external vendors for troubleshooting and software-related issues or updates.
• Collaborate with team members to optimize software and hardware setups for improved productivity.

Requirements:

• Administrative experience in HRIS, Time & Labor Management systems, ATS, and/or VMS platforms (i.e. PrismHR, Avionte, UKG, Beeline, etc.)
• Familiarity with commonly used office software (Microsoft Office or other productivity tools) and hardware (laptops, monitors, docking stations, etc.).
• Strong knowledge of troubleshooting software issues and hardware setup.
• Experience setting up and configuring workstations for new employees.
• Good problem-solving skills and the ability to work independently.
• Excellent communication skills, both written and verbal.

Preferred Qualifications:

• Associate’s degree in computer science or related field/experience in lieu of degree
• At least 1 year’s experience in IT support
• You have worked with some of the following at an administrative level: PrismHR, Avionte, Bullhorn, UKG, Workday, Dayforce, Oracle, Beeline, SimplifyVMS, SAP Fieldglass, or anything similar

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.