What are the responsibilities and job description for the Field Service Technician II – Robotics position at IMPACT WORKFORCE SOLUTIONS?
Impact Robotics — Southeast Region
Reports to: Regional Service Manager
Job Type: Full-time, salaried
Salary Range: $58,240–$70,720 annually
Travel: Approximately 40%–60%, including regular overnight travel
This position is ideal for a mechanically and technically capable problem-solver who enjoys customer-facing work, travel, and learning emerging robotics technology. You will independently perform approved Tier 2 service work while developing the skills required to lead standard deployments.
This role offers a competency-based path from Tier 2 Field Technician / Deployment Assistant to Deployment Specialist and, with demonstrated advanced capability, Deployment Engineer.
Reports to: Regional Service Manager
Job Type: Full-time, salaried
Salary Range: $58,240–$70,720 annually
Travel: Approximately 40%–60%, including regular overnight travel
About the Role
Impact Robotics is seeking a hands-on Field Service Technician II – Robotics to support robotic systems at customer locations. In this developmental field role, you will troubleshoot and repair equipment, complete preventive maintenance, stage and commission robots, document service activity, and assist qualified deployment professionals with mapping, route validation, integrations, operator training, and go-live support.This position is ideal for a mechanically and technically capable problem-solver who enjoys customer-facing work, travel, and learning emerging robotics technology. You will independently perform approved Tier 2 service work while developing the skills required to lead standard deployments.
What You’ll Do
- Respond to dispatched onsite service incidents and complete approved troubleshooting, repair, testing, and return-to-service activities.
- Diagnose mechanical, electrical, sensor, charging, docking, connectivity, configuration, and operational issues using structured troubleshooting methods.
- Replace approved field-serviceable components, record parts and serial numbers, and verify operation after repair.
- Complete preventive maintenance inspections, cleaning, permitted adjustments, calibrations, software or firmware checks, and operational tests.
- Stage robots, docks, chargers, accessories, consumables, safety materials, and deployment tools; document freight or product damage.
- Assist with site assessments, VSLAM/LiDAR/marker mapping, route and coverage configuration, commissioning, integrations, acceptance testing, and go-live support under qualified supervision.
- Conduct repeat route and coverage tests under realistic site conditions and document issues requiring adjustment or escalation.
- Support customer and operator training on startup, normal operation, charging, docking, consumables, routine fault recovery, and escalation procedures.
- Complete accurate and timely service reports, tickets, labor and travel entries, expense records, photographs, test results, and customer acknowledgments.
- Maintain assigned tools, diagnostic equipment, PPE, field spares, consumables, and vehicle stock.
Required Qualifications
- One to three years of relevant field service, equipment maintenance, electronics, IT field support, robotics, automation, mechatronics, industrial maintenance, equipment repair, or similar hands-on experience; an associate degree, technical diploma, military technical training, apprenticeship, or related certificate with meaningful hands-on experience may substitute.
- High school diploma or GED.
- Demonstrated mechanical and electromechanical aptitude.
- Ability to safely use common hand tools, meters, diagnostic tools, and manufacturer-approved service equipment.
- Basic understanding of electrical circuits, connectors, batteries, sensors, motors, charging systems, and component replacement.
- Working knowledge of IP addressing, Wi-Fi, access points, signal coverage, MAC addresses, and basic connectivity troubleshooting.
- Ability to follow technical manuals, diagrams, checklists, service bulletins, and escalation procedures.
- Clear customer-facing communication and professional written documentation skills.
- Valid driver’s license and an insurable driving record appropriate for business travel.
- Ability to travel and work independently at customer sites.
Preferred Qualifications
- Experience with robotics, AMRs/AGVs, industrial cleaning equipment, automation, electronics repair, material-handling systems, or field service.
- Familiarity with LiDAR, VSLAM, markers, mapping, docking, fleet configuration, IoT devices, APIs, low-voltage controls, elevators, automatic doors, or gates.
- Experience with CMMS, ticketing, asset-management, remote-support, or field-service platforms.
- Ability to read wiring diagrams, schematics, or technical drawings.
- OSHA 10, electrical-safety/LOTO, CompTIA A /Network , mechatronics, industrial-maintenance, electronics, or OEM certifications.
- Experience training equipment operators or customer maintenance personnel.
Travel and Work Environment
- Approximately 40%–60% travel, based on deployment and service demand, with overnight travel regularly possible.
- Regional travel is primary; national assignments may occur as the service footprint expands.
- Occasional early-morning, evening, weekend, or urgent onsite work may be required.
- Work may take place in warehouses, factories, distribution centers, hospitality environments, commercial buildings, parking facilities, and active customer operations.
- With or without reasonable accommodation, the employee must be able to safely use tools; access service panels; stand, walk, bend, and kneel; and handle job-required tools, parts, and accessories. Carts, team lifting, or mechanical assistance will be used when appropriate.
Compensation and Growth
The base salary range for this full-time position is $58,240–$70,720 annually, depending on directly relevant experience, technical capability, and qualifications. Approved business travel expenses are reimbursed under company policy.This role offers a competency-based path from Tier 2 Field Technician / Deployment Assistant to Deployment Specialist and, with demonstrated advanced capability, Deployment Engineer.
What Success Looks Like
- Safe, timely completion of assigned service and preventive-maintenance visits.
- Strong first-visit restoration and low repeat-incident rates for work within Tier 2 authority.
- Accurate, complete, and timely service documentation.
- Reliable parts, tools, warranty-return, and vehicle-stock control.
- Successful route tests, commissioning checklists, customer handoffs, and operator training.
- Appropriate escalation with complete evidence, correct urgency, and no avoidable delay.
Join Impact Robotics
If you are a dependable technical problem-solver who enjoys hands-on work, customer interaction, travel, and learning advanced robotic systems, we encourage you to apply.Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.
Salary : $58,240 - $70,720