Office Account Manager

Seeking a proactive and detail-oriented Office / Account Manager to serve as the primary point of contact for clients throughout the sign production process, and act as point of contact for in-person and phone contact with customers. This role is responsible for managing customer relationships, coordinating projects from concept through installation, and ensuring high-quality delivery, on time and within budget. The ideal candidate combines strong communication skills with project management experience and an understanding of custom signage, fabrication, printing, and installation processes.

Key Responsibilities

• Serve as the main contact for assigned client accounts, building long-term relationships and ensuring customer satisfaction
• Manage signage projects from initial inquiry and estimating through production, delivery, and installation
• Coordinate with design, production, and installation teams to ensure accurate project execution
• Prepare quotes, proposals, work orders, and project timelines
• Review artwork, specifications, materials, and site requirements with clients and internal teams
• Track project status, budgets, change requests, and deadlines
• Communicate proactively with clients and co-workers regarding schedules, updates, approvals, and project expectations
• Identify opportunities for up-selling additional signage products and services
• Resolve customer concerns and production issues quickly and professionally
• Maintain accurate records in CRM and project management systems
  

Qualifications

• 5 years of experience in account management, project coordination, customer service, and/or sale
• sExperience in signage, printing, graphics, manufacturing, or a related industry preferre
• dStrong organizational and multitasking skills in a fast-paced environmen
• tExcellent written and verbal communication skill
• sAbility to manage multiple projects and deadlines simultaneousl
• yAbility to collaborate internally and manage client expectations effectivel
• yProficiency with Microsoft Office and CRM/project management softwar
• eProblem-solving mindset with strong attention to detai
  
  

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Preferred Skill

• sKnowledge of sign fabrication materials, vinyl graphics, and wayfinding systems prefer
• redExperience reading graphics submissions, drawings, and production specificati
• onsUnderstanding of large-format printing, fabrication, installation, or permitting processes is a p
• lus Strong relationship-building abilities within the local commun
• ityValid driver’s license prefer

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Work Environment & Benef

• i
  
• tsOffice-based with regular interaction with customers, co-workers and ve
• ndorsOccasional off-site visits and client meetings may be req
• uiredDynamic environment with multiple concurrent pro
• jectsFull-time position, offering 32 hours w
• eeklySupplemental Insurance Benefits available after 90
• daysPaid holidays and flexibility with daily sche
• dulesPaid time off available after 90 days, annual accrual increases with t
• enureCompany-match Simple IRA plan with Edward

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