What are the responsibilities and job description for the Account Coordinator position at Impact Service Group?
About Leo
Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Access Solutions, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo.
By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.
The Account Coordinator works to assist the greater Account and Vendor Management teams with the day-to-day delivery of facilities services to our clients. This rotational program provides a unique opportunity to learn about the different facets of our business and help develop you into an Account Manager in the next 1-2 years. This in office role is located in Ridgefield, Connecticut.
WHAT WE NEED FROM YOU:
- Serve as direct support for Account and Vendor Managers, interacting regularly with vendors and clients
- Place and follow up on emergency service calls
- Aid in the facilitation of service requests
- Refer client escalations up to Account Managers to find resolutions as quickly as possible
- Facilitates pricing negotiation
- Maintain an accurate and current database of vendor and client information
- Review and approve purchase orders to authorize procurement of necessary materials and services
- Track and update the progress of ongoing jobs, ensuring deadlines are met
- Maintain clear and concise documentation of vendor activities, including job status and vendor performance
- Collaborate with the team to ensure seamless coordination between vendors and internal stakeholders
Requirements
WHAT SETS YOU APART:
- Excellent verbal, written and time-management skills.
- Ability to work effectively in collaboration across all departments.
- Must be productive in a deadline driven work environment.
- Proven ability to adapt and be flexible to change.
- Excellent critical thinking and problem-solving skills.
- Hands on knowledge of MS Word, Outlook and Excel.
- Bachelor’s Degree preferred; High School Diploma/GED required.
- Industry experience preferred.
Salary : $45,000 - $55,000