What are the responsibilities and job description for the Plumbing General Manager position at Impact Performance Team?
About Our Client:
Our client is a locally owned plumbing company that specializes in fast, reliable residential service. Known for clear communication, professional technicians, and clean workmanship, the team handles everything from emergency repairs and water heater replacements to drain cleaning and fixture installs. They focus on honest pricing, strong customer experience, and long-term relationships within the community.
Role Overview:
Join a fast-growing, family-owned plumbing company as the General Manager. In this role, you will oversee all aspects of daily operations, team supervision, customer experience, and performance optimization. This role requires a proactive leader with exceptional organizational skills, a customer-focused approach, and the ability to drive operational excellence across departments. Your key responsibilities may include:
- Direct and manage daily operational workflows to ensure efficiency and seamless service delivery across all departments.
- Coordinate across teams to ensure effective communication and alignment with company goals.
- Lead and support Field Supervisors, Office Managers, CSRs, Dispatch Coordinators, and Supply Chain Coordinators to foster a high-performance culture.
- Conduct regular team meetings and training to ensure policy adherence, optimize performance, and motivate team members.
- Track, analyze, and report key performance metrics using ServiceTitan; implement corrective actions to ensure accountability and meet performance standards.
- Set and monitor goals for job completion rates, technician productivity, and customer satisfaction, driving continuous improvement.
- Maintain real-time communication with technicians to ensure smooth service delivery and rapid response to any operational adjustments.
- Develop, implement, and enforce operational policies and procedures to streamline workflows, improve efficiency, and enhance service quality.
- Oversee resource allocation to meet business needs, including adequate inventory and supplies management for service operations.
- Ensure accurate data entry and record-keeping in ServiceTitan, including billing, invoicing, job notes, and dispatch logs.
- Monitor the accuracy and efficiency of billing, invoicing, and payment processes to ensure a seamless customer experience.
- Drive a culture of feedback and improvement, leveraging technology to track progress and streamline processes.
- Prior Plumbing or related-field experience (3 years)
- Managerial & Operations experience (3 years)
- Proficiency and experience with ServiceTitan
- Accountable: Ensures team meets expectations and results.
- Proactive: Addresses issues and finds solutions promptly.
- Clear Communicator: Shares information effectively across teams.
- Motivational Leader: Inspires engagement and drives performance.
- Organized: Manages priorities with attention to detail.
- Adaptable: Responds flexibly to changes and challenges.
- Trustworthy: Builds credibility with customers and team.
- Process-Driven: Improves operations and efficiency continuously.
- Resilient: Maintains composure under pressure.
- Multitasks: Handles multiple responsibilities efficiently.
- Collaborative: Works well across departments to meet goals.
- Strategic: Provides clear guidance and direction.
- Earning potential of $100,000 to $125,000
- Paid time off, benefits package, and retirement plan options
- Quarterly performance bonuses
- Family-owned company with a supportive, high-trust culture
- Consistent, high-quality leads and a stellar reputation
- Leadership that values your expertise and invests in your success
- Opportunities to mentor and grow within the company
- A culture built on honesty, integrity, and doing right by the customer
- Paid time off, benefits package, and retirement plan options