What are the responsibilities and job description for the Master Plumber-Fix and Flow position at Impact Performance Team?
About Fix & Flow
Step into the most important role in our fast-growing company. Fix & Flow is a family-owned plumbing business with over 700 five-star reviews and a reputation built on trust, quality, and accountability. We are known for creating exceptional customer experiences, and it all begins with the technician who arrives at the customer’s door.
As a Master Plumber or Journeyman, you will serve as the trusted expert homeowners rely on. Your professionalism and craftsmanship will shape the experience that keeps customers returning and referring others.
This is your opportunity to join a company that values integrity, craftsmanship, and customer care, and rewards strong performance with monthly bonuses.
What You’ll Do
Perform residential plumbing diagnostics, repairs, installations, and replacements
Lead complex plumbing jobs while ensuring code compliance and high-quality work
Educate customers with clarity and transparency, helping them understand their options
Provide accurate and honest estimates and recommendations
Maintain detailed job notes and documentation through ServiceTitan or similar software
Represent Fix & Flow’s values of trust, accountability, and exceptional service
Train or mentor apprentices and junior technicians when needed
Meet or exceed monthly performance goals to earn bonuses
Maintain a professional appearance, communication style, and customer-first mindset
Requirements
Minimum Journeyman’s License or Master Plumber Class I or Class II License
Strong residential plumbing experience including diagnostics, repairs, drain and sewer work, water heaters, and fixture replacements
Excellent customer service and communication skills
Ability to work independently and problem-solve onsite
Comfort using mobile dispatch and invoicing systems (ServiceTitan experience preferred)
Valid driver’s license with a clean driving record
Ability to pass background and drug screening
Why You’ll Love Working at Fix & Flow
Earning potential of $125,000 to $150,000
Monthly performance bonuses
Family-owned company with a supportive, high-trust culture
Consistent, high-quality leads and a stellar reputation
Leadership that values your expertise and invests in your success
Opportunities to mentor and grow within the company
A culture built on honesty, integrity, and doing right by the customer
Salary : $125 - $150