Resident Services Specialist II

DATE PREPARED: May, 2026

POSITION TITLE: Resident Services Specialist II

PROGRAM: Resident Services

MANAGEMENT POSITION___ or CLIENT SERVICES POSITION_X_

HOURLY WAGE: $24.75 - $25.75/hr

EXEMPT___ or NONEXEMPT_X_ 

FTE: 0.5

At Impact NW we are a nonprofit with a mission to prevent homelessness, because we believe in the fundamental right to: beautiful life, stability and peace. More importantly, it also means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people.

What we seek is for you to share your skill sets - especially if you:

*Put people first

*See the beauty in people

*Promote peace

*Find a way

We believe that with our mission and values as our north star, we can move toward our vision of a future where housing is a human right. If this resonates with you, we’d love to have your purpose and passion on our team at Impact NW.

JOB SUMMARY:

Resident Services Specialist (part-time) – preferably bilingual and/or experienced in providing culturally responsive services in multicultural communities – provides ongoing resource navigation, information and referrals, advocacy, and problem-solving support to residents of low-income apartment buildings in the greater metro area. Special responsibilities include creating skill-building opportunities and workshops for adults, facilitating a homework club for children, organizing community building opportunities and assisting property management with event coordination.

JOB RESPONSIBILITIES:

• Utilize person-centered and trauma-informed assessment to identify and prioritize residents’ needs. Support and encourage residents’ self-advocacy.
• Collaborate with community partners to connect residents to food resources, energy assistance, housing assistance, medical/medication assistance, life skills classes, recovery resources and other social need resources available in the community.
• Maintain an up-to-date working knowledge of various benefits and community resources and assist residents with application processes.
• Assist with outreach and development of new community partnerships and building of INW’s resource pool.
• Facilitate and organize skill-building and self-sufficiency focused workshops for adult residents.
• Collaborate with property management in creating, organization and facilitation of community building events.
• Collect and process high volumes of documentation necessary to complete residents’ requests for rental and other basic needs assistance.
• Complete accurate, legible, and timely documentation of services delivered in accordance with resident information management standards in program database.
• Meet performance standards set forth by the Housing & Safety Net Department regarding quantity, timeliness, and quality of work. Participate in agency and funder mandatory trainings. Represent the Department at various agencies and community task forces, committees, and planning groups.
• Accept other work tasks as assigned by the Department/Program Leadership.

SUPERVISION:
Reports to Resident Services Program Supervisor 

REQUIREMENTS AND QUALIFICATIONS:

• Minimum of two years of work, volunteering in social work or related field, or lived experience.
• One year of experience in working with families and individuals experiencing poverty and/or homelessness, or having long term mental health, addiction/recovery, and/or other long-term disabilities.
• Sensitivity and ability to relate to people from diverse lifestyles, socioeconomic levels, and cultures with the abilities to provide culturally responsive services.
• Demonstrated ability to effectively work within a strength-based, trauma-informed and person-centered support service delivery model.
• Ability to relate to communities of color as well as with Impact NW’s diverse community of staff and volunteers.
• Confidence and resourcefulness in crisis situations, and sensitivity to clients in vulnerable circumstances.
• Ability to both work independently and be self-motivated as well as willingness to work as a team member and support Impact NW’s mission.
• Possession of consistent professional boundaries, good organizational skills, and ability to prioritize multiple and varied tasks.
• Ability to communicate effectively, both orally and in writing.
• Working knowledge of Microsoft Office.
• Possession of valid Driver License and up-to-date Vehicle Insurance Coverage.
• Lived, work, or volunteer experience providing culturally responsive services in various cultural communities preferred.
• Ability to communicate effectively in another language is preferred; not required.

JOB CONDITIONS:

• Repetitive motion, prolonged sitting, extensive visual involvement.
• May require some early morning, evening and/or weekend meetings.
• May be exposed to angry or distraught people.
• Accept and follow assignments from leadership.
• Occasional change of assigned office.
• Regular driving between offices and other assigned locations.
• Ability to lift & move up to 50 pounds.

Salary : $25 - $26