What are the responsibilities and job description for the National Accounts Administrator position at Impact Networking?
Built on service. Powered by people.
Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.
What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next.
Job Overview
The National Accounts Administrator serves as a key point of coordination across internal teams and external dealer partners, ensuring a seamless experience for national accounts customers. This role manages the day-to-day administration of both Ship Out and Ship In accounts, with a strong focus on communication, order accuracy, service coordination, and timely billing. Success in this role requires strong attention to detail, sound judgment, and the ability to keep multiple moving parts aligned while delivering a consistently high level of service.
Our North Star: Client Centricity
Responsibilities
- Manage the full lifecycle of Ship Out and Ship In orders, from agreement setup through final billing.
- Source, review, and maintain dealer agreements and partnerships to support profitable, reliable service delivery.
- Enter and manage orders accurately in the system, ensuring all required details are captured for successful installation and service.
- Coordinate with sales, logistics, service, and dealer partners to align installation, training, moves, pickups, and loaner activity.
- Review dealer invoices, verify charges, and support timely recurring billing, reconciliation, and response to accounting inquiries.
- Serve as a primary point of contact for dealer partners and internal teams, resolving issues quickly and maintaining clear, professional communication.
Qualifications & Experience
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Experience working in order management, account coordination, customer service, or a related administrative role.
- Experience with e-automate or a similar ERP or order management system is preferred.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Strong written and verbal communication skills, with the ability to work effectively across teams and with external partners.
- Proven ability to manage multiple priorities, solve problems, and maintain accuracy in a fast-paced environment.
- Strong attention to detail, sound judgment, and a customer-focused mindset.
What Drives Impact
Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time.
Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:
- Innovation: We embrace change because innovation lives outside the comfort zone.
- Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
- Honesty: We are fiercely transparent and consistently honest.
- Fun: We fuel work with fun, knowing life's too short for boring.
- Low Ego: We champion ideas over titles, because brilliance knows no rank.
- One Team: We win as a team, we lose as a team, we are one team.
Compensation
The typical base salary for this role is $45,000-$55,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.
Impact may offer applicable incentive compensation plans depending on role and/or department.
Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.
Benefits We Take Pride In
For more information, visit https://www.impactmybiz.com/careers/#benefits
Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.
The typical base salary for this role is $45,000-$55,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.
Impact may offer applicable incentive compensation plans depending on role and/or department.
Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.
Benefits We Take Pride In
- 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
- Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12 paid holidays, and Paid Parental Leave
- Development and growth opportunities with on-going training & continued education reimbursement
- 401(K) & retirement plans with complimentary financial advisory services
- Comprehensive health, disability, life, dental, and vision plans
For more information, visit https://www.impactmybiz.com/careers/#benefits
Work Authorization & Immigration Sponsorship
Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.
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Salary : $20,000 - $55,000