What are the responsibilities and job description for the Instructional Design Manager position at Impact Networking?
Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800 experts across 23 US locations. Recognized for rapid growth and innovation, Impact has seen a 24% annual growth rate, and championed a vibrant, employee-focused culture.
Overview
The Instructional Design Manager is a dynamic and strategic business partner who ensures every aspect of ILI’s learning portfolio is designed, delivered, and sustained with excellence. This role oversees the full instructional design process—including needs analysis, curriculum design, and the production of training materials—while also owning the delivery and facilitation of high-impact programs that engage, inspire, and drive measurable performance outcomes.
Blending high-caliber instructional design with impeccable program ownership, the Instructional Design Manager leads the creation of best-in-class training assets (eLearning modules, presentations, job aids, facilitator guides, and performance support tools) while also facilitating transformative learning experiences that bring Impact’s leadership vision to life. This individual serves as a trusted advisor to business units, surfacing learning needs and embedding L&D into the rhythm of the business, while acting as a premier facilitator and ambassador of the Impact Leadership Institute.
Responsibilities
- Learning Strategy & Solution Design: Lead the full learning lifecycle—from analysis to development—to build organizational capability and deliver impactful learning experiences.
- Program Implementation & Facilitation: Oversee scheduling, communication, and logistics for learning programs, while also facilitating sessions on leadership, onboarding, communication, and client experience.
- Course Design & Development: Contribute directly to instructional design tasks including writing content, building interactive modules, and aligning with performance objectives.
- Team Leadership: Manage and develop direct reports, ensuring clarity, support, and accountability.
- Project & Resource Management: Lead multiple instructional design projects, balancing timelines, priorities, and quality standards.
- Program Quality & Evaluation: Maintain alignment to learning objectives and evaluate program impact using Kirkpatrick’s four levels of evaluation.
- Operations & Infrastructure Oversight: Manage LMS administration, reporting, vendor relationships, and tech spend to support scalable delivery.
- Cross-Team Collaboration: Partner with colleagues across the People Operations to ensure alignment and smooth execution.
- Creative & Technical Oversight: Guide visual styling of the LMS and other learning platforms.
Things We Are Looking For
- Degree in education, instructional design, training development, or talent management from an accredited university
- 10 or more years of experience in instructional design, course development, corporate training, or post-secondary education
- 3-5 years of direct experience in a management role with direct reports
- A strong portfolio of work demonstrating course development capabilities
- Knowledge of instructional design workflows (such as ADDIE), instructional theories, strategies, and methods
- Strong knowledge of e-learning authoring tools (such as Articulate 360 and Captivate) and learning management systems (including working with SCORM objects)
- Strong knowledge of Adobe Creative Cloud, including Illustrator, Photoshop, Premiere, and AfterEffects is strongly preferred. The ideal candidate will be able to oversee (and take part in) the production of assets for e-learning modules, which may include the creation of images, video, audio tracks, and animations
- Skilled in delivering structured programs and adapting on-the-fly
- Comfortable consulting with senior leaders, analyzing business needs, and proposing structured solutions
- A basic knowledge of web development is strongly preferred (HTML, CSS, and JavaScript)
Why Join Us?
Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time.
At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:
- Innovation: We embrace change because innovation lives outside the comfort zone.
- Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
- Honesty: We are fiercely transparent and consistently honest.
- Fun: We fuel work with fun, knowing life's too short for boring.
- Employee First: We are built by our people, for our people, and that will never change.
- Low Ego: We champion ideas over titles, because brilliance knows no rank.
- One Team: We win as a team, we lose as a team, we are one team.
Benefits We Offer:
- Expected salary range of $115,000- $145,000
- 20 days of PTO, plus 12 paid holidays
- Flexible Sick Day Policy
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(k) & Retirement Plans
- Continued education reimbursement
- On-going training & development opportunities
Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!
#LI-Onsite
Salary : $115,000 - $145,000
