Outpatient Support Specialist

ESSENTIAL FUNCTIONS

• Oversee, ensure accuracy of and assist as needed with all office functions, including client relations, check-in/check-out, payment collection and entry, scheduling, insurance verification, answering phones and creation/maintenance/release of clients’ paper and electronic health record, under supervision of Directors.

• Ensures smooth operations and minimizes wait times, improves cycle time/client waiting time and scheduling efficiency
• Acts as client advocate to resolve client inquiries and concerns regarding office functions and services provided. Discusses complex client concerns with Directors, as necessary
• Assists administrative staff in resolution of day-to-day operational challenges and seeks feedback from the team on operations
• Extract, review, interpret insurance EOB’s, charge information, allowed amounts per fee schedule, insurance benefits related to payment & other related information while assisting to resolve and maintain accurate client account balances
• Perform follow-up with clients and insurance companies to collect unpaid balances to significantly reduce/eliminate overdue outstanding balances owed by insurance companies and/or clients and issue refunds when needed
• Accurately post insurance payments, write offs, adjustments to client accounts and be familiar with deductibles, co-pays, co-insurance and out-of-pocket maximums
• Monitor & stock inventory of all office supplies, clinical forms, business cards, etc
• Perform a variety of clerical tasks as needed such as filing, faxing, photocopying, scanning, collating, data entry and maintenance of client files
• Receive, greet, screen phone calls and visitors; receive, screen, sort and route mail; compose replies or handle correspondence independently, as directed.
• Answer telephone inquiries pertaining to routine policies, regulations, and operational procedures or by referring those making inquiries to appropriate offices or personnel.
• Provide detailed and technical information concerning policies and procedures where judgment, knowledge and interpretation of procedures and regulations are required; using independent judgment and initiative, problem-solve, provide service, answer questions, bringing critical or difficult issues to attention of supervisors.
• Schedule and coordinate counseling appointments; book on calendars meetings, events, and appointments for individual counselors.
• Monitor Impact Counseling Website page for accuracy; generate and update website materials, documents, calendars, newsletters, and forms.

• Assist by following up on administrative or clerical detail, which may include contact with members of the community.

POSITION QUALIFICATIONS

• Strong communication skills, both written and oral.
• Excellent people skills, with an ability to partner with a dynamic leadership team.
• Possess personal qualities of integrity, credibility, and commitment to the corporate mission.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrating resourcefulness in setting priorities.
• Superior interpersonal skills.
• Highly detail-oriented and able to multi-task in a fast paced environment.
• Effective with all constituencies including executive management, brokers and consultants.
• Strong leadership skills.
• Open minded, flexible, and willing to listen to other peoples’ opinions

Employee Signature:____________________ Date: ______________

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.