What are the responsibilities and job description for the Assistant Service Coordinator position at Impact Healthcare Management?
Assistant Service Coordinator
Impact Healthcare Management · Hospital-based One-Eighty service support
Schedule: 24–32 hours/week
Salary Range: $21–$27 per hour
Reports to: Directly to the Service Coordinator and dotted line to the VP of Operations
Role
Support the Service Coordinator in daily One-Eighty operations, including screening, intake, payer communication, discharge planning, referrals, outreach support, and reporting.
What You’ll Do
Intake & Screening
- Answer phone inquiries
- Verify patient and payer details
- Complete intake forms
- Document withdrawal-severity data
- Prepare intake summaries
- Support discharge planning
Payer & Case Support
- Track authorizations and coverage
- Share clinical updates with payers
- Assist with appeals and discharge notifications
- Maintain confidentiality compliance (HIPAA)
Discharge & Referrals
- Help coordinate discharge plans
- Prepare consent and referral forms
- Document daily discharge progress
- Support community aftercare planning
Outreach & Admin
- Maintain outreach call logs and reports
- Help schedule seminars and hospital service tours
- Support chart and discharge audits
- Submit internal reports on time
- Scan, copy, fax, organize documents
- Keep work area clean and secure
Ideal Background
- Experience in hospital settings, case management, insurance authorization, or experience with the Substance Use Disorder patient population
- Strong organization and documentation
- Comfortable working with clinical teams and external partners
- High integrity handling confidential information
- Basic business/computer proficiency
- Mission-aligned and service-driven mindset
Why Join Us
- Purpose-driven work supporting patient access and care continuity
- Clear role structure reporting to the Service Coordinator
- Flexible part-time schedule
- Ongoing learning in One-Eighty service processes and coordination
Apply
Submit your resume on really. Qualified candidates will be contacted with next steps.
Pay: $22.55 - $24.00 per hour
Expected hours: 24.0 – 32.0 per week
Benefits:
- Flexible schedule
Work Location: In person
Salary : $21 - $27