Assistant Manager

Planet Fitness is looking for energetic, enthusiastic Assistant Club Managers who are passionate about health & fitness to join our amazing team. 

Our Assistant Club Managers enjoy:

• Same-day pay

• Paid time off

• Promotional opportunities

• A Free PF Black Card Membership

  • Go to any gym and bring a guest for free

  • Includes amenities such as free tanning, hydromassage & total body enhancement

• Free CPR & trainer certifications

• Retirement savings program with a 4% company match

• Free Employee Assistance Program

• Health, Dental & Vision Insurance

• Life insurance

• Short & Long-Term Disability

• Volunteer opportunities in your local community

• A fun, judgement-free environment

• *Some benefits are exclusive to full-time team members

Our Mission: We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone®. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources. Planet Fitness is one of the largest and fastest growing fitness centers in North America. Our environment is engaging, positive, and fun.  

Essential Assistant Club Manager duties:

• Support the CM in achieving all key performance indicators (KPIs), for example, NPS, attrition, labor cleanliness, collections, and staffing.

• Deliver exceptional member experiences through clear, quality communication, welcoming interactions, and a clean, well-organized club environment.

• Assist in resolving escalated member service cases in a timely and professional manner. 

• Help in the recruitment, hiring, training, and development of all TMs. 

• Follow the club-established labor plan by executing the Company's scheduling practices. 

• Maintain performance expectations and assist in holding TMs accountable to company policies and procedures. 

• Reinforce a culture that promotes continuous growth and a high-performing team.

• Aide in the safety of TMs, members, and club property. 

• Ensure repair and maintenance of both the facility and equipment to brand standards. 

• Follow verbal communication. This includes communication from members, TMs, and supervisors.

• Follow written communication. This includes prepared scripts for multiple member services, such as info calls, tours, cancellations, and rate reviews.

• Use different types of technology to service members:

  • Computer/iPad: Check-ins, billing, new joins, points of sale 

  • Smartphone: Planet Fitness Mobile App

• Certify in both CPR and AED training. 

• Perform CPR and use the AED machine.

• Use and understand our exercise equipment and be able to demonstrate its use to members. 

• Clean and maintain restrooms, locker areas, showers, Black Card Spa amenities, entryways, club floors, and exercise equipment.

  • Cleaning includes, but is not limited to, mopping, vacuuming, scrubbing, wiping, disposing of trash, and handling chemicals.

• Comply with all safety and sanitization guidelines.

• Other duties assigned

What we are looking for:  

• Experience in leading teams a plus.

• Ability to work a flexible schedule, which includes nights, weekends, and holidays.

• Punctuality and reliability are a must.

• Minimum High School Diploma or GED or Equivalent, and must be 18 years of age or older. 

• Service-oriented and able to resolve member concerns.

• Basic computer proficiency.

• Upbeat attitude.

• Initiative and strong communication skills.  

• Great organizational, relationship-building, and problem-solving skills. 

Physical Requirements

• Stand and walk for long periods of time.

• Talk and hear. 

• Use of hands and fingers to handle or feel. 

• Repetitively reach with arms and hands, climb, balance, stoop, kneel, crouch, crawl, bend, and twist. 

• The TM must occasionally lift, push, and pull objects weighing up to 50 pounds.

EEO Statement

Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement and all other employment practices.