Engineering Customer Service Coordinator

We are seeking a technically proficient and customer-focused professional to support both residential and commercial construction projects. This role acts as the liaison between clients, field teams, and engineering, ensuring that project specifications are clearly understood, issues are resolved efficiently, and customer expectations are consistently met.

Key Responsibilities

• Serve as the primary contact for customers, contractors, and project stakeholders regarding technical questions and service needs
• Interpret construction drawings, blueprints, and specifications for both internal teams and clients
• Coordinate with engineering, project management, and field crews to resolve design and installation issues
• Troubleshoot field problems related to structural, mechanical, or system performance
• Manage customer inquiries, change requests, and issue resolution from start through completion
• Conduct site visits as needed to assess conditions, verify installation, and support problem-solving
• Assist in project submittals, RFIs (Requests for Information), and documentation control
• Track recurring issues and support process improvements across projects
• Communicate project updates clearly, balancing technical accuracy with customer understanding
• Support warranty claims, punch lists, and post-project follow-up
  
  

Qualifications

• Associate’s or Bachelor’s degree in Engineering, Construction Management, or related field (or equivalent experience)
• 3 years of experience in construction, engineering support, or technical customer service
• Ability to read and interpret blueprints, shop drawings, and specifications
• Strong working knowledge of residential and/or commercial construction practices
• Excellent communication skills with both technical teams and clients
• Proficiency in project management or CRM software and standard office tools
• Strong organizational and multitasking abilities
  
  

Preferred Skills

• Field experience in construction (carpentry, mechanical systems, electrical, or general contracting)
• Familiarity with building codes, permitting processes, and inspection requirements
• Experience with submittals, RFIs, and change order processes
• Knowledge of construction materials, methods, and sequencing
• Background in estimating or project coordination
  
  

Key Competencies

• Problem-solving in real-world field conditions
• Customer-first mindset without sacrificing technical accuracy
• Ability to manage competing priorities and deadlines
• Clear, direct communication
• Accountability and follow-through