What are the responsibilities and job description for the Customer Service Representative position at Impact Enclosures?
Be the Voice of Our Brand
At Impact Enclosures, we don’t just build outdoor spaces — we build first impressions. And that’s where you come in.
We’re looking for a super personable, upbeat, and organized Customer Service Representative to be the first point of contact for our company. If you love talking to people, staying organized, and making someone’s day better with a great phone call — this role was made for you.
You are not “just answering phones.”
You are setting the tone for the entire customer experience.
Why You’ll Love Working Here
People-First Environment – Work with a positive, supportive team that genuinely wants you to win.
Paid Training – We’ll teach you our systems, scripts, and process so you feel confident and successful.
Growth Opportunity – We’re a fast-growing company with long-term career paths.
Bonuses Available – Weekly and monthly bonuses for performance and follow-through.
Benefits – 401K, paid vacation, and sick time.
What You’ll Do (Daily Wins)
* Answer a multi-line phone system with confidence and professionalism
*Schedule appointments across 8 different calendars
*Make outbound follow-up calls to new and existing clients
*Create a warm, welcoming experience for every caller
*Maintain organized digital and physical filing systems
*Support the office team with day-to-day administrative needs
Who We’re Looking For
You might be a great fit if you are:
*Naturally friendly and confident on the phone
*Positive, upbeat, and a true team player
*Organized, reliable, and great at following through
*Comfortable multitasking in a fast-paced environment
Required Qualifications
- 1 year of administrative or customer service experience
- Confident using Google Calendar and scheduling tools
- Strong computer and technology skills
- Typing speed of 60 WPM minimum with 90% accuracy
- Ability to juggle multiple tasks without dropping the ball
*Applicants invited to interview will complete a short office skills assessment to qualify for the Customer Service Rep / Office Assistant position.
What We Offer
*Full-time, stable employment
*Paid training with clear systems and support
*Weekly & monthly bonus opportunities
*Paid vacation & sick time
*401K
*A fun, professional, and growing workplace
Ready to Join Us?
If you love helping people, enjoy being on the phone, and want to be part of a company that values professionalism, personality, and growth — we want to hear from you!
Learn more about us at IMPACTENCLOSURES.COM
Come be the voice that starts every great customer experience.