Deployment Technician

ONSITE DEPLOYMENT TECHNICIAN

Position Location: Sandusky, OH

Position Type: 3-4 Month Contract

Position Hours: Willing to work shift differential (6am-3pm or 4pm-9pm) – Exact hours TBD

Salary: $20.00-$23.00/hour (Depending on experience)

Overall Responsibility:

This position is a temporary full-time position and involves setting up and installing PC systems at customer locations. The technician will connect power and peripheral cables to new systems. Technician may also migrate end-user data from legacy systems to new systems, and verify proper printers and drives are mapped. Technician should be able to conduct limited end-user support, namely answering general questions regarding the use of their PC system and answering questions regarding data migration.

Key Tasks and Responsibilities:

• Perform software installation.
• Perform computer redeployments.
• Provides connectivity to the customer's network.
• Provides hardware break-fix services on desktops, laptops, and printers.
• installs local and network printer drivers on desktops/laptops
• May be required to answer phones and resolve technical issues over the phone/in person/remotely

Key Outcomes of the Position:

• A positive support environment
• Meeting expectations of customer, while meeting all business expectations
• Provide high quality project and IT support to the customers and end user’s by assisting them with incidents and resolving IT related support needs to minimize delays related to technical issues across the organization
• Proved a high level of customer service tied to every interaction with the customer and an end-user

Skills and Attributes Required:

• Must be comfortable working in a Hospital environment.
• Must possess strong attention to detail.
• Professional demeanor is a necessity.
• Ability to follow strict protocols while maintaining an empathetic approach to in assisting the end user.
• Strong documentation skills from issue to resolution.
• Excellent communication skills both verbally and written are critical.
• Proven customer service and communication skills (phone, written and in person)

Experience and Educational Requirement:

• Must have experience in setting up and installing computers.
• Will have intermediate to advance MS operating system troubleshooting skills
• Must have experience migrating data.
• College diploma or university degree in the field of computer technology and/or years equivalent work experience.
• Certifications in CompTIA A , MCP, and/or Network , preferred.
• Must be experienced in installing network printers.
• Must be proficient in using all MS Office applications.