What are the responsibilities and job description for the Office Manager position at Impact Credit Union?
Impact Credit Union | Findlay, Ohio | Full-Time
At Impact Credit Union, we believe in People Helping People. Since 1937, we’ve supported our members and communities with a hometown approach—building relationships, strengthening local economies, and making a meaningful difference every day.
We’re seeking an Office Manager who is passionate about leadership, community impact, and delivering exceptional member experiences while guiding branch operations and team success.
- Lead, coach, and develop branch staff to deliver outstanding member service
- Oversee daily branch operations, staffing, and performance
- Support member needs, including resolving complex account and service issues
- Monitor branch performance, including transactions, loans, and new accounts
- Ensure compliance, security, and operational excellence
- Promote credit union products and services to deepen member relationships
- 5–7 years of experience in a financial institution or similar environment.
- High school diploma or equivalent (additional financial education preferred).
- Leadership or supervisory experience
- Strong communication, decision-making, and problem-solving skills
- Knowledge of financial services, lending, and member service operations
- Proficiency with business systems and Microsoft Office
At Impact, this is more than a leadership role—it’s a chance to grow your career while making a meaningful impact in the communities we serve. We are committed to developing our employees and maintaining the small-town feel that sets us apart.
Impact Credit Union is an Equal Opportunity Employer. We are committed to an inclusive workplace and consider all qualified applicants without regard to legally protected characteristics. Employment may be contingent upon pre-employment screening, where permitted by law