What are the responsibilities and job description for the Chief Operating Officer (COO) - SaaS / Growth Operator position at Impact Clients?
COO / Growth Operator (SaaS)
Company: Allen AI
Location: Remote (U.S. time zone preferred)
Type: Full-Time
Allen AI is all in on helping beginner entrepreneurs and online content creators succeed in the digital economy.
We are building the #1 AI tool link-in-bio platform for creators on Instagram and TikTok.
Our mission is help ordinary people create extraordinary online businesses
And we plan on doing that by becoming the one-stop, all-in creator software that helps users:
- Find the most viral content online (currently on Instagram, will expand to TikTok, YouTube, etc)
- Write viral content in their own voice using AI
- Auto-generate a full link-in-bio store website, customized using AI by scanning their social profile - including their brand voice, color palette, digital products, and layout preferences
The result? A software experience that is simpler, cleaner, and more elegant than anything else on the market - built by creators, for creators.
Our founder, Richard Yu, is not your typical SaaS CEO. He practices what he preaches. Over the last 5 years, Richard has scaled his digital product business from $0 to $28M in sales, while building a lean, profitable, and impact-driven digital products business, and a personal brand of 1.2M followers across Instagram and YouTube.
Unlike most software founders who build for creators without being creators themselves, Richard still actively sells digital products, mentors creators, and works 1-on-1 with the same people this tool is designed for.
With 6,000 clients served, across every niche imaginable - fitness, faith, relationships, therapy, online business, you name it- Allen AI is being built directly from the frontline feedback of real users, not guesswork.
This is your chance to help us build the tool the creator economy has been waiting for.
About the RoleWe are looking for a world-class, execution-obsessed operator to join Allen AI as our Founding COO / Operator. This is not a cushy exec job. This is a boots-on-the-ground role for someone who loves building from $1M to $50M ARR.
You will work directly with Richard to own the day-to-day execution, so he can go all-in on content, traffic generation, and brand building.
You will be the engine behind the machine. If you’ve ever wanted to build a category-defining SaaS company from the inside, this is your shot.
What You'll Own- Daily Operations: Run the business day-to-day. Manage team, meetings, KPIs, and execution across departments.
- Product Execution: Be the product owner working closely with our lead dev (Ivan). Prioritize features, gather user feedback, and ship updates.
- Team Leadership: Hold people accountable. Build hiring systems. Fire fast, promote fast. Build a world-class team under you.
- Process Creation: SOPs, checklists, reporting dashboards, automations - you’ll build the machine that scales.
- Customer Feedback Loops: Extract feedback from users (many of whom come from our coaching company) and turn it into roadmap actions.
- Sales & Growth Systems: Coordinate initiatives for user onboarding, user retention, and revenue expansion.
- Affiliate Partnerships Division: Build and lead the affiliate marketing engine for Allen AI. This includes designing and executing the entire system for finding, recruiting, and onboarding new affiliates; creating affiliate sales and success teams; managing relationships; running launches; and driving high-volume traffic and new user acquisition through affiliates on platforms like Instagram, TikTok, X, and Skool.
We are extremely open-minded when it comes to compensation because we view this role as bringing on a true business partner who will run the day-to-day and help scale the company. So in the application, please let us know what compensation you expect for this role.
You'll be a perfect fit if...- You’ve helped scale a start-up from <$1M ARR to $10M , or dream of doing it and have the scars to prove you’re ready
- You have zero ego. You're not trying to be a public-facing “CEO.” You want to build, execute, and win
- You love building systems, hiring teams, fixing ops, and holding people accountable
- You think in metrics, dashboards, and deliverables
- You get joy from executing at speed and cleaning up chaos
- You’ve either worked inside a SaaS company before, or you’re a brilliant generalist who knows how to run a lean team across product, ops, support, and GTM
- You move fast. You’re comfortable working with high performers who demand a lot and operate at a pace that would burn out most
- Come from the creator economy, especially if you’ve worked in B2C, DTC SaaS, or social-media-focused tech
- Have built or scaled tools for Instagram/TikTok creators, course sellers, influencers, or coaches
- Understand how things go viral, how affiliate ecosystems work, and how creator-led growth loops drive explosive awareness
- Genuinely care about helping everyday 9–5ers, beginner entrepreneurs, and online creator-led businesses succeed in the online space
- Have product owner / product manager experience
- Have built customer support, onboarding, and/or affiliate systems from scratch
This isn’t a normal job. You’re not joining a start-up just to “support.” You will be the co-builder of a $50M ARR software company.
You will get:
- Full behind-the-scenes access to one of the most connected entrepreneurs in digital business
- The playbook for using media content to scale SaaS
- Ownership of the internal engine that makes the business run
- A front-row seat to the fastest-growing SaaS opportunity in the “link-in-bio / digital product” space
- A chance to join pre-escape velocity and shape the company DNA before it hits $1M/month