Community Care Program Manager

JOB DESCRIPTION

Are you passionate about fighting health disparities? Do you love building collaborative, IMPaCT Care is supporting this hire for Mendocino Health (MCHC).

high-performing teams? We are looking for an energetic, organized leader with experience in community engagement and clinical social work or case management to manage a team of community health workers (CHWs). CHWs are natural helpers who share life circumstances (race, socioeconomic status, language, etc.) with the people they serve. Using an evidence-based model of care, CHWs provide structured advocacy, social support, and navigation to help their clients reach their health goals.

In this role, you will oversee our Care Coordinator team and the Connect to Care (C2C) program, which supports patients facing complex challenges such as substance use disorders, recent hospitalizations or incarceration, and other barriers to care. You will work with carceral facilities and their respective staff to enable seamless collaboration, outreach and intake for Community Health teams including being able to conduct meetings inside the carceral facilities. You will guide a team that connects patients to vital services within MCHC and throughout the community, while ensuring program quality, compliance, and meaningful outcomes.

You will collaborate with leadership to shape program goals, mentor staff, manage grants and budgets, and promote health equity through trauma-informed, inclusive care. If you're a compassionate leader who thrives in a mission-driven environment and wants to help people make informed, empowered decisions about their health, we would love to hear from you.

Key Duties:

• Recruit CHWs through engaging with local CBOs
• Lead a team of 4-8 CHWs who will work with hundreds of clients per year
• Support and coach CHWs so they do their best work for clients
• Analyze reports to ensure your CHWs are doing a good job
• Integrate CHWs with care teams working in clinics and hospitals; collaborate with
• community-based organizations

Requirements

MINIMUM QUALIFICATIONS:

• Excellent written and verbal skills
• Strong Leadership and Self-Management skills required
• Understanding of public health topics such as social determinants of health, health equity, trauma-informed care, chronic disease prevention, and understanding of common chronic diseases
• Demonstrated experience in one or more of following: community organization/engagement, underserved and vulnerable populations, and grants and/or program management
• Demonstrated experience in developing and supporting collaborative partnerships with multiple agencies
• At least two years' experience managing direct reports
• Excellent computer literacy skills in MS products

PREFERRED QUALIFICATIONS:

• Leadership experience with a non-profit or community-based organization
• Experience with clinical social work or case management
• Excellent understanding of the healthcare and social service systems including processes for enrolling in public benefits
• Comfortable analyzing reports and using data to drive performance results
• Bachelor's degree in nursing, dietetics, healthcare administration, public health, social work, social science, public policy, or related field; MPH, MSW, MHA, RN, RD, or CHES preferred
• Bi-lingual, English/Spanish, fluent
• Experience in healthcare especially FQHC highly desired

Salary: $75,000 to $90,000 a year

Benefits Offered: Comprehensive benefits package including Medical, Dental, and Vision Insurance, Paid Time Off, Paid Holidays, 401k Match up to 4%, Loan Repayment options, Flexible Spending Account, and more!