What are the responsibilities and job description for the Returns Associate position at imogene + willie?
We are looking for a full-time (Monday–Friday, 9am–5pm) Returns Associate — a warehouse team member who will steward and organize our daily returns process while supporting the daily operations of our fulfillment team.
This role carries ownership of the returns area and experience within the warehouse. The Returns Associate ensures returned product is handled with care, accuracy, and integrity — protecting inventory accuracy while maintaining alignment between our Warehouse and Customer Experience teams.
When not actively processing returns, this team member will support broader warehouse operations including shipping, receiving, and more specialized tasks such as pulling hems store runs (driving daily to and from our 12s store) and yardsale processing.
This role reports to the Warehouse Operations Manager and the Fulfillment Manager, with process partnership and alignment guided by the Customer Experience Manager.
Responsibilities of this role include:
- Owning the physical full returns process from receipt through resolution
- Inspecting returned product to uphold imogene willie quality standards
- Accurately processing returns in alignment with CX team guidelines
- Maintaining a clean, structured, and highly organized returns area (go backs, wash bin, needs tags, yardsale, QC)
- Restocking sellable product with precision and urgency
- Communicating clearly with the Customer Experience Lead and Fulfillment Management regarding return trends, issues, or discrepancies
- Identifying recurring product, sizing, or quality patterns within returns and proactively surfacing insights
- Contributing ideas to improve returns workflows, organization, and cross-team communication
Additional responsibilities include:
- Efficiently packing and shipping orders
- Accurately pulling product for orders and transfers
- Receiving, counting, and folding product
- Performing cycle counts and supporting inventory accuracy initiatives
- Maintaining an organized and disciplined workspace
- Assisting with special fulfillment tasks such as processing “assign to store” orders and orders with hems
Qualified candidates should:
- Be comfortable with technology, including communicating via Slack and navigating systems like Shopify
- Previous experience with Shopify, freight, or return portals is a plus
- Take ownership and pride in process and presentation
- Be highly detail-oriented and process-minded
- Demonstrate strong organization and follow-through
- Be a hardworking team player who works well in a fast-paced environment
- Be comfortable standing for extended periods of time
- Be able to lift 50lb boxes
Compensation is $20-23 hourly, commensurate with experience. Working Black Friday is a prerequesite for the position.
Who We Are:
imogene willie was founded in 2009 with a dedication to high-quality, handcrafted denim. For over 15 years, the brand has remained committed to always producing in the USA, prioritizing community and authentic storytelling. Made with love, made to last.
Disclaimer: by applying for this position, you are consenting to background checks and employment verification.
Equal Opportunity Employer: imogene willie is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, age, national origin, disability, or veteran status.
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Salary : $20 - $23